Scheduled Hours

40

Position Summary

Responsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure. Serve as an escalation point for network operations center (NOC) staff, software and hardware maintenance, and repair.

Job Description

Primary Duties & Responsibilities:

• Configures and installs network infrastructure components (routers, switches, firewalls, access points).
• Configures and provision server components (physical/virtual server and software).
• Repairs/replaces failed network and system, fiber or connectivity issue.
• Troubleshoots and resolves network and system incidents.
• Provides off hour support on a rotating schedule.
• Performs change management of system and network infrastructure during maintenance windows.
• Monitors networks and systems.
• Accesses networks and systems to identify and resolve incidents.
• Takes initiative to make and/or suggest improvements or innovations.
• Maintains and updates monitoring infrastructure and automation tools.
• Handles infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
• Effective communication of incident status and technical issues to stakeholders.
• Collaborates with IT staff for requirement gathering, cross-functional tasks and incidents.
• Responds to customer service requests in a helpful, professional manner.
• Proficient with service management tool ServiceNow to document request and incidents received via a phone and email.
• Properly routes requests/incidents, tracks progress and documents resolution.
• Communicates project/issue status with customers and stakeholders.
• Suggests design and audit changes to appropriate teams and updates documentation.
• Identifies, labels and reports on installed infrastructure.
• Maintains and updates network and system drawings in service management.
• Makes approved changes through proper change management procedures.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Ability to adjust work schedule time for maintenance windows
• Normal office environment

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Network And Server (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Job days: Wednesday to Sunday
Hours: 9 am to 5 pm

Preferred Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

Cisco Certified Network Professional - Cisco, Microsoft Certified System Microsoft Engineer - Microsoft, VMware Certified Advanced Professional (VCAP) - vmware by BROADCOM

Work Experience:

Networking And System (4 Years)

Skills:

Access Control (AC), Active Directory (AD), Adaptability, Apple Mac OS, Backup Technologies, Command Line Interface (CLI), Documentation Standards, End User Support, Fast-Paced Environments, Following Protocols, Hardware Infrastructure, Information Technology (IT) Infrastructure, Linux, Linux Command, Microsoft Hyper-V Server, Microsoft Windows Server, Multitasking, Operating Systems (OS), Perl Programming, Power Shell Scripting, Python (Programming Language), Scripting Languages, Systems Support, Technical Problem-Solving, Workload Prioritization

Grade

G10-H

Salary Range

$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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