About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Oregon area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc. - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc. - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Solutions Architect - Infrastructure will assist SHI's customers in implementing data center infrastructure initiatives as they move towards modern data center solutions. This role involves designing and deploying enterprise infrastructure and platforms, providing upgrade and migration services, and ensuring seamless integration with existing systems. Additionally, the Solutions Architect – Infrastructure serves as a mentor to other consultants within the team

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Perform design and implementation work, including architecture analysis, system migrations, and systems engineering activities

• Design and implement enterprise infrastructure solutions, including:

• Converged and hyperconverged infrastructure

• Storage platforms and SAN environments
• Disaster recovery solutions
• Server virtualization and day-to-day infrastructure operations
• Backup and ransomware resiliency solutions
• Virtual networking solutions
• Serve as the technical lead on projects and workshops, overseeing delivery and being accountable for project outcomes
• Collaborate with sales teams to identify, scope, and close professional services opportunities through customer discovery and design sessions
• Deliver configuration, deployment, and upgrade services within customer and partner environments
• Participate in pre-sales and post-sales engagements, including solution design, planning, and technical validation
• Provide technical leadership and mentorship to other architects and consultants
• Stay current with infrastructure industry trends, technologies, and vendor offerings
• Demonstrate long-term, strategic thinking related to infrastructure services and customer engagements

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Ability to design, build, and implement infrastructure solutions from delivery through production readiness
• Proven experience defining, designing, building, and maintaining enterprise systems and infrastructure solutions
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational, analytical, and research skills
• Excellent project and time management skills
• Ability to guide and mentor other consultants and architects
• Consultative approach to enterprise infrastructure architecture and delivery
• Passion for technology and continuous learning

Certifications

Industry certifications in one or more infrastructure technology platforms, such as:

• VMware Certified Professional (VCP)
• Veeam Certified Engineer (VMCE)
• Cisco Certified Network Associate (CCNA)
• Or equivalent infrastructure-related certifications

Other Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, or a related field, or equivalent professional experience
• 3–4 years of progressive technical experience with increasing responsibility

• Minimum of 2 years of hands-on experience working with infrastructure technologies, including:

• Blade chassis and server platforms

• Hypervisors
• Storage systems and storage fabrics
• Backup and recovery solutions
• Strong understanding of virtualization technologies and software-defined data center concepts
• Ability to lift up to 50 pounds to support equipment racking and onsite installations
• Ability and willingness to travel to client sites up to 20%

The estimated annual pay range for this position is $135,000 - $190,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Phoenix, AZ territory with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Atlanta, GA area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Washington, DC area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the New York, NY area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Indianapolis, IN area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Senior Cloud Engineer will play a leadership role on SHI's internal Product Team, driving the design, deployment, and automation of cloud infrastructure in the Microsoft Azure public cloud. This role requires deep expertise in Infrastructure as Code (IaC) using Terraform, automation scripting in Python and Bash, and containerization with Docker and Kubernetes. The Senior Cloud Engineer will lead technical initiatives, mentor junior engineers, and work closely with development, DevOps, and security teams to deliver reliable, scalable, and cost-effective cloud-native solutions while establishing architectural standards and best practices.

Role Description

• Lead the design, deployment, and management of complex Azure-based cloud infrastructure with a focus on automation, scalability, reliability, and cost optimization.
• Architect and develop reusable IaC modules and frameworks using Terraform.
• Design and implement advanced automation solutions using Python and Bash for provisioning, configuration management, and operational tasks.
• Develop and maintain shell scripts for Linux system orchestration, configuration, and automation workflows.
• Administer and optimize CI/CD pipelines in Jenkins and GitHub Actions, including writing and maintaining Groovy-based pipeline scripts, shared libraries, and GitHub Actions workflows.
• Build and maintain Docker and Kubernetes-based container environments, including image creation, orchestration, and production-ready deployments.
• Lead incident response efforts, perform advanced root cause analysis, and implement preventive measures.
• Troubleshoot complex issues across diverse technology stacks, demonstrating adaptability when working with unfamiliar programming languages, frameworks, or paradigms.
• Collaborate with software and DevOps teams to translate functional requirements into secure, scalable cloud architectures and provide technical guidance.
• Establish and enforce cloud security best practices, governance frameworks, and compliance standards.
• Create and maintain comprehensive documentation including architectural diagrams, automation workflows, runbooks, and technical standards.
• Mentor and provide technical leadership to junior cloud engineers and team members.
• Evaluate and recommend Azure service updates and emerging tools related to automation, IaC, and containerization.
• Drive continuous improvement initiatives for infrastructure efficiency, performance, and cost optimization.

Behaviors and Competencies

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
• Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results.
• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
• Technical Troubleshooting: Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.
• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Listening: Can synthesize information from various sources, anticipate needs, and provide insights that contribute to effective problem-solving.
• Documentation: Can manage complex documentation projects, collaborate with multiple stakeholders, and ensure documentation meets regulatory and organizational requirements.

Skill Level Requirements

• Extensive knowledge of AWS, Azure, and/or Google Cloud Platforms - Intermediate
• The ability to understand and utilize cloud computing technologies, including virtualization, IaaS, PaaS, and SaaS delivery models, to implement and manage scalable cloud solutions - Intermediate
• The ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
• The ability to design, implement, and support multi-tier applications and cloud-based architectures to meet organizational needs - Intermediate
• Proficient in migrating workloads to the Public Cloud and managing them efficiently - Intermediate

Other Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

• 5+ years of cloud infrastructure experience with expertise in:

• Microsoft Azure, including advanced knowledge of compute (VMs, VM Scale Sets, App Services), storage (Blob, Files, Managed Disks), Key Vault, Azure Monitor, Log Analytics, and Azure networking (VNets, Subnets, NSGs, Application Gateway, Azure Firewall, Azure Front Door, Load Balancers, VPN/ExpressRoute, Private Endpoints, Private Link)

• Designing and implementing Terraform modules, managing state, and building IaC pipelines at scale
• Scripting in Python with demonstrated ability to build complex automation frameworks and integrations
• Advanced Bash scripting and Linux system administration, including automation, orchestration, and performance tuning
• Production experience administering Jenkins, creating declarative and scripted pipelines, and developing Groovy-based automation scripts.
• Production experience with Docker and Kubernetes (or any cloud variant of Kubernetes), including orchestration, scaling, and troubleshooting containerized applications.
• Deep understanding of Azure IAM, RBAC, Azure Policy, network security, and cloud security principles.
• Proven experience with Git, branching strategies, and CI/CD tools such as GitHub Actions.
• Experience leading technical initiatives and mentoring junior engineers.
• Strong experience working in Agile/Scrum environments with ability to contribute to sprint planning, architecture decisions, and technical roadmaps.
• Ability to travel to SHI, Partner, and Customer Events

• Willingness to obtain one of the following certifications within first year of SHI employment required:

• AWS Certified Solutions Architect – Associate (preferred to have upon application)

• Azure Certified Solutions Architect – Associate (preferred to have upon application)
• Azure certifications (e.g., AZ-305, AZ-400) are strongly preferred.

The estimated annual pay range for this position is $120,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Raleigh, NC area with a hybrid setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IDCS Systems Engineer is responsible for installing, configuring, and testing operating systems and application software for customer orders while collaborating with IT and security departments to set up infrastructure and VPNs. This role involves developing custom scripts to automate processes, supporting large-scale deployment networks, and ensuring effective communication throughout project lifecycles. The Integration Systems Engineer must demonstrate strong problem-solving, technical troubleshooting, and communication skills to enhance system efficiency and address application performance issues.

Role Description

• Install, configure, and test operating systems and application software for customer orders.
• Collaborate with IT and security departments to set up customer VPNs and infrastructure.
• Monitor and test application performance, addressing issues with relevant teams.
• Maintain and monitor customer-owned equipment in a secure environment.
• Develop and maintain custom scripts to automate processes and enhance system efficiency.
• Participate in designing information and operational support systems.
• Coordinate with customers, vendors, and IT personnel during projects.
• Stay updated on industry changes and maintain professional and technical skills.
• Support the management of large-scale deployment networks.
• Ensure effective communication and resolution of issues throughout project lifecycles.

Behaviors and Competencies

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
• Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
• Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Time-Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Skill Level Requirements

• The ability to write, debug, and maintain code in various scripting and programming languages such as Microsoft Powershell and Python to automate tasks and develop software solutions - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
• Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate
• Understanding of deploying and managing mobile devices to ensure seamless operation and integration within an organization preferred - Intermediate
• Experience with installing, configuring, and maintaining Linux-based operating systems preferred - Intermediate

Other Requirements

• Completed Bachelor’s Degree, trade school, or relevant work experience required
• 3-5 years of experience in a similar role
• Ability to work flexible hours
• Ability to work weekends
• Ability to move or lift up to 50 lbs

LI-DM7

The salary range for this position is $90,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

Stratascale is seeking a highly skilled Security Consultant – Engineering with deep expertise in Palo Alto Networks XSIAM to join our dynamic and growing Managed Architecture SIEM team. In this remote role, you will serve as a Security Consultant – Engineering in Security Incident and Event Management (SIEM) and Security Orchestration, Automation, and Response (SOAR), with a focus on the deployment, optimization, and ongoing management of Palo Alto’s XSIAM platform for enterprise clients.
As a Security Consultant – Engineering, you will play a pivotal role in architecting, implementing, and continuously improving XSIAM-driven security solutions tailored to Fortune 1000 organizations. You will collaborate with sales and technical teams to design and deliver solutions that align with industry frameworks such as MITRE ATT&CK and NIST, ensuring that clients achieve measurable improvements in their security posture.

This position is remote with a Home Office setup as determined by Stratascale Management.

Role Description

• Leading the deployment, configuration, and integration of Palo Alto Networks XSIAM across diverse enterprise environments.
• Advising clients on best practices for log management, threat intelligence integration, and security automation using XSIAM.
• Engaging with key stakeholders to understand business and security requirements and translating these into actionable XSIAM solutions.
• Developing and delivering technical enablement, workshops, and training content for both customers and internal teams.
• Staying ahead of industry trends, emerging threats, and advancements in XSIAM and related technologies to ensure continuous service improvement.
• Participating in the development of security governance models and cross-practice initiatives to drive innovation and value for clients.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
• Impact and Influence: Can rally a team or group towards a common goal, creating a positive and persuasive influence.
• Business Development: Can take ownership of significant business initiatives, collaborate with various stakeholders, and drive business results.
• Emotional Intelligence: Can use emotional information to guide thinking and behavior, manage and/or adjust emotions to adapt to environments or achieve one’s goal(s), and help others do the same.
• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
• Delegation: Can delegate responsibilities across a team, balancing workload, and ensuring all members understand their roles.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Critical Thinking: Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving.
• Technical Troubleshooting: Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.

Skill Level Requirements

• Palo Alto XSIAM certification with hands-on experience in enterprise deployments.
• In-depth knowledge of SIEM and SOAR platforms, including log ingestion, parsing, normalization, and advanced threat detection.
• Experience integrating XSIAM with cloud platforms such as AWS, Azure, and GCP.
• Familiarity with SOC workflows, incident response, and security automation methodologies.
• Strong communication, presentation, and relationship management skills; ability to engage with both technical and executive audiences.
• Proven track record of driving successful security engineering projects in large organizations.
• Entrepreneurial mindset with the ability to identify and deliver value in complex, unstructured environments.
• Experience supporting pre-sales activities, including client presentations, technical demonstrations, requirements gathering, and assisting in the development of proposals and solution architectures
• Outstanding written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences, including C-suite and executive leadership
• Strong relationship-building and client engagement skills with a consultative approach
• Proven ability to lead and resolve complex technical and business challenges
• Experience delivering training and enablement sessions to both internal teams and external clients
• Analytical and detail-oriented mindset with strong problem-solving skills

Other Requirements

• Bachelor’s degree in computer science, Information Security, or related field, or equivalent relevant work experience required
• Palo Alto Networks XSIAM certification strongly preferred
• Advanced industry certifications (e.g., CISSP, CISM, GIAC, GCIA, GCIH, CCSP) a plus
• 5+ years of experience delivering security engineering solutions in large, complex enterprise environments
• Demonstrated expertise in SIEM and SOAR platforms, including hands-on experience with Palo Alto XSIAM and Cortex XSOAR
• Strong understanding of SOC operations, incident response, threat detection, and security automation workflows
• Experience integrating security solutions with major cloud platforms (AWS, Azure, GCP)
• Familiarity with industry security frameworks and standards (MITRE ATT&CK, NIST, ISO 27001, CIS Controls, etc.)
• Ability to travel as required to SHI, partner, and customer events (up to 25%)

The estimated annual pay range for this position is $130,000 - $153,900 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

As a Software Engineer at Stratascale, you will participate in the design, build out, maintenance, and troubleshooting of our rapidly growing Saas products. A Software Engineer understands web protocols; how full stack applications operate and how data flows. You will also utilize critical thinking and problem solving in concert with effective industry tested tools to deliver exceptional value to our customers.

Our team performs their job duties from a home office or other remote location, but you may also be required to infrequently report to an SHI office location for internal meetings.

Role Description

• Collaborate with cross-functional teams to design, implement, and maintain software solutions using diverse programming languages and technologies
• Design, develop, and implement new software features or modifications to existing software based on functional requirements
• Identify and address complex technical issues efficiently through keen problem-solving and critical thinking skills
• Exhibit a strong desire to learn and explore emerging technologies, tools, and industry trends to enhance knowledge and skills
• Maintain high-quality code through rigorous code reviews, testing, and debugging processes
• Ensure stability, efficiency, security, and quality of all shipped code by supporting continuous integration and continuous deployment (CI/CD) processes
• Support runtime platform maintenance, integration of new features, and release fixes
• Create and maintain comprehensive technical documentation to ensure knowledge sharing and support continuous development efforts
• Thrive in a fast-paced and dynamic work environment, readily adapting to changing project requirements and technologies
• Display self-motivation and take initiative to work independently as well as collaboratively in a team environment, whether remote or on-site

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Listening: Can recognize underlying messages and non-verbal cues in communication, responding appropriately to both explicit and implicit information.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance.
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

Skill Level Requirements

• The ability to understand and utilize cloud computing technologies, including Containerization, Docker, and Kubernetes. - Intermediate
• The ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions. - Intermediate
• The ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively. - Intermediate
• The ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes. - Intermediate
• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate
• Proficiency in using SQL for database management, including tasks such as querying, updating, and managing relational databases to efficiently handle data retrieval and manipulation - Intermediate
• Proficiency in utilizing Platforms as a Service (PaaS) for deploying, managing, and scaling applications, including tasks such as application hosting, database integration, and development tool support; Microsoft Azure or Amazon Web Services highly preferred - Intermediate
• Proficiency in using Object-Relational Mapping (ORM) frameworks for database interaction, including tasks such as mapping objects to database tables, managing database schemas, and performing CRUD operations efficiently - Intermediate
• Proficiency in using Test-Driven Development (TDD) methodologies, including tasks such as writing automated test cases before code implementation, ensuring code quality, and facilitating continuous integration and deployment - Intermediate

Other Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or relevant work experience required
• Minimum 3 years of experience in software development with exposure to Web/Saas environments
• Working knowledge of Go (GoLang)
• Experience with GitHub Actions and an understanding of GitOps workflows
• Strong experience in designing and implementing RESTful APIs. Experience with SOAP is a plus
• Familiarity with relevant libraries for parsing and processing XML, JSON, and YAML
• Familiarity with PostgreSQL and the relational model, including writing SQL with joins
• Knowledge of schema management using EntGo and Atlas
• Working knowledge of Linux, TCP/IP, and DNS
• Ability to travel 10%
• AWS or Azure cloud certifications (optional, but very beneficial)

The estimated annual pay range for this position is $85,000 - $190,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Columbus, OH area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Wisconsin area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Louisville, KY area with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Minneapolis, Minnesota territory with a Home Office setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Oklahoma City, OK area with a hybrid setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Engineer will take a consultative approach and lead discussions with clients regarding  Network platforms, understand how technology enables business, and recognize opportunities for the company. 

This position is remote in the Ft. Lauderdale, Florida area with a hybrid setup as determined by SHI management.

Role Description

• Collaborate with account teams in understanding the maturity levels of customer environments through review and evaluation of Network technologies, consumption, implementations, and processes
• Strengthen our technical relationships with original equipment manufacturers (OEMs), strategic and emerging partners, and key partners
• Educate and develop sales teams on Network solution selling and key technologies through 1x1 training, team training, and company training
• Conduct product training and positioning for the Sales team and customers
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility  - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc - Intermediate
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
• Ability to travel to SHI, Partner, and Customer Events
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP

The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. Solutions Consultant - SDDC will assist SHI's customers in the post-sales implementation of data center infrastructure automation initiatives (Software-Defined Data Center) as clients move towards modern data center solutions and private clouds. This delivery role involves low-level design and the hands-on deployment of enterprise infrastructure and platforms, providing upgrade and migration services, and ensuring seamless integration with existing systems.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Performs low-level design and implementation work that may include architecture analysis and design, system migration, and systems engineering

• Responsible for the design and implementation of:

• VMware VCF (VMware Cloud Foundation), both Brownfield and Greenfield

• VMware VCF (Aria) Automation
• VMware Private AI Foundation
• Automation and IaC technologies such as Ansible, Terraform, or SaltStack
• Proficiency in PowerShell, PowerCLI, and Javascript
• Server virtualization & operations
• vSAN, Storage, & SAN
• VMware NSX and general virtual networking
• VMware Tanzu/VKS solutions
• Hyperconverged solutions
• Serve as the technical lead and subject matter expert on projects and workshops, overseeing the work of others and being accountable for the outcome of the project
• Configuration and upgrade services within our customers’ environment
• Serve as a mentor and provide guidance to other consultants and engineers within the team
• Participate in pre-sales conversations, design, planning of services engagements
• Stay up to date and on top of top industry trends and offerings
• Provide technical leadership and mentorship in a pre-sales and post-sales capacity to support successful understanding, evaluation and adoption of offerings
• Demonstrate long-term thinking as it relates to our Infrastructure practice and customer engagements

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can work with others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can work within complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can work within and lead multiple teams, foster a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proficiency in working projects to completion, ensuring goals are met, and stakeholders are satisfied, while communicating project status to project leads - Advanced
• Ability to build and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Advanced
• Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Advanced
• Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Advanced
• Extensive experience working on large scale IT projects related to deployment and configuration – Advanced

Other Requirements

• Completed Bachelor's Degree in Computer Science, Engineering, or a related field, or relevant work experience
• 5+ years of experience in solutions architecture or working with infrastructure (blade chassis, and servers, hypervisors, storage and storage fabrics, backup solutions)
• 5+ years of experience with VMware and associate product range in enterprise environments
• 5+ years of technical experience with increasing responsibility
• Willingness to travel occasionally
• Thorough understanding of virtualization technologies & software-defined datacenter
• Ability to build and maintain systems and solutions leveraging systems and infrastructure
• Strong troubleshooting skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Strong analytical and research skills
• Ability to collaborate with other consultants within the team
• Strong project time management and communication skill
• Consultative approach to deploying enterprise architectur
• Certification in one or more of the following: VCAP, VCP, NVIDIA AI

The estimated annual pay range for this position is $150,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IDCS Systems Engineer is responsible for installing, configuring, and testing operating systems and application software for customer orders while collaborating with IT and security departments to set up infrastructure and VPNs. This role involves developing custom scripts to automate processes, supporting large-scale deployment networks, and ensuring effective communication throughout project lifecycles. The Integration Systems Engineer must demonstrate strong problem-solving, technical troubleshooting, and communication skills to enhance system efficiency and address application performance issues.

Role Description

• Install, configure, and test operating systems and application software for customer orders.
• Collaborate with IT and security departments to set up customer VPNs and infrastructure.
• Monitor and test application performance, addressing issues with relevant teams.
• Maintain and monitor customer-owned equipment in a secure environment.
• Develop and maintain custom scripts to automate processes and enhance system efficiency.
• Participate in designing information and operational support systems.
• Coordinate with customers, vendors, and IT personnel during projects.
• Stay updated on industry changes and maintain professional and technical skills.
• Support the management of large-scale deployment networks.
• Ensure effective communication and resolution of issues throughout project lifecycles.

Behaviors and Competencies

Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
Time-Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Skill Level Requirements

• The ability to write, debug, and maintain code in various scripting and programming languages such as Microsoft Powershell and Python to automate tasks and develop software solutions - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
• Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate
• Understanding of deploying and managing mobile devices to ensure seamless operation and integration within an organization preferred - Intermediate
• Experience with installing, configuring, and maintaining Linux-based operating systems preferred - Intermediate

Other Requirements

• Completed Bachelor’s Degree, trade school, or relevant work experience required
• 3-5 years of experience in a similar role
• Ability to work flexible hours
• Ability to work weekends
• Ability to move or lift up to 50 lbs

The salary range for this position is $90,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. Solutions Architect - SDDC will assist SHI's customers in the post-sales implementation of data center infrastructure automation initiatives (Software-Defined Data Center) as clients move towards modern data center solutions and private clouds. This delivery role involves low-level design and the hands-on deployment of enterprise infrastructure and platforms, providing upgrade and migration services, and ensuring seamless integration with existing systems. Additionally, the Sr. Solutions Architect – SDDC serves as a mentor to other consultants within the team

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Performs low-level design and implementation work that may include architecture analysis and design, system migration, and systems engineering

• Responsible for the design and implementation of:

• VMware VCF (VMware Cloud Foundation), both Brownfield and Greenfield

• VMware VCF (Aria) Automation
• VMware Private AI Foundation
• Automation and IaC technologies such as SaltStack, Terraform, or Ansible
• Proficiency in PowerShell, PowerCLI, and Javascript
• Server virtualization & operations
• vSAN, Storage, & SAN
• Disaster recovery
• VMware NSX and general virtual networking
• Backup & ransomware resiliency solutions
• Hyperconverged solutions
• Serve as the technical lead and subject matter expert on projects and workshops, overseeing the work of others and being accountable for the outcome of the project
• Collaborate with sales and presales teams in identifying and closing professional services opportunities through customer discovery and scoping meetings
• Configuration and upgrade services within our customers’ environments
• Serve as a mentor and provide guidance to other architects and consultants within the team
• Participate in pre-sales conversations, design, planning of services engagements
• Stay up to date and on top of top industry trends and offerings
• Provide technical leadership and mentorship in a pre-sales and post-sales capacity to support successful understanding, evaluation and adoption of offerings
• Demonstrate long-term thinking as it relates to our Infrastructure practice and customer engagements

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
• Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
• Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
• Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
• Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
• Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert

Additional Requirements

• Ability to define, design, build, and maintain systems and solutions leveraging systems and infrastructure
• Strong troubleshooting skills
• Strong written and verbal communication skills
• Excellent organizational and project management skills
• Strong analytical and research skills
• Ability to guide other consultants within the team
• Strong project time management and communication skills
• Consultative approach to deploying enterprise architecture
• Certification in one or more of the following: VCIX, VCAP, VCP, VCDX, CCIE, VMCE
• Certification in one or more of the following: NVIDIA, AWS, Microsoft Azure, Google GCP

Other Requirements

• Completed Bachelor’s Degree or relevant work experience
• 7+ years of experience in solutions architecture or working with infrascture (blade chassis, and servers, hypervisors, storage and storage fabrics, backup solutions)
• 10+ years of experience with VMWare and associate product range in enterprise environments
• 8 - 10+ years of technical experience with increasing responsibility
• Willingness to travel occasionally
• Thorough understanding of virtualization technologies & software-defined datacenter

The base salary for this position is $150,000 - $200,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $180,000 - $220,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

SHI One is an exciting team within the Advanced Solutions Group of SHI that is building new digital experiences for our internal users, customers and partners.

The Senior Data Engineer will be responsible for the analysis, design, and development of solutions focused on data engineering and ETL workflows. As a Sr. Software Engineer - Data, you will work with customers and internal stakeholders to understand their business needs and help them achieve outcomes with your solutions and guidance. You will research all data sources concerning business operations and be responsible for outlining designs to integrate, centralize, and maintain the data. You will help to establish a new data engineering practice and be a technical leader within the Product organization.

Role Description

• Help to drive our organizational data strategy, including data model designs, database development standards, implementation and management of data warehouses and data analytics systems

• Share expertise by collaborating and coaching team members through code and design reviews to ensure code integration into systems is up to team standards

• Set a positive example for the team by consistently shipping high quality solutions and maintaining a high standard of technical excellence

• Coordinate and collaborate with development teams, stakeholders, and customers for smooth functioning of data systems

• Extend and support a data engineering environment with a focus on developer experience that facilitates maximum efficiency, testing, and integration

• Make recommendations for continuous improvement of our existing data and ETL processes

• Participate in optimizing our end-to-end data architecture, from selection of technology, design, development, security, and testing of applications

• Lead in the creation and maintenance of technical documentation, architecture diagrams and visualizations for development teams and internal stakeholders

• Review best practices around data architecture with internal team members

Key Qualifications

• Bachelor's degree or relevant work experience

• Minimum 10 years' experience developing data applications, relational databases, and ETL platforms

• Previous Experience building highly available and testable ETL systems that support critical business operations

• Expert knowledge of data modeling, database design, and data warehousing

• Expert knowledge of SQL scripting

• Demonstrates excellent spoken and written communication as well as receptive listening skills

• Ability to present ideas in a clear, concise fashion to technical and non-technical audiences

• Ability to shift priorities, demands and timelines through analytical and problem-solving capabilities

• Strong ability to work independently or in a team-oriented, collaborative environment

• Ability to take initiative and prioritize tasks

• Excellent time-management skills

• Strong problem prevention, and problem-solving skills

• Ability to effectively prioritize and execute tasks

Preferred Skills

• Computer science education or equivalent experience

• Hands-on experience with Databricks

• Hands-on experience with PowerBI report development

• Hands-on experience and knowledge of the Python programming language

• Experience processing and reporting against large amounts of financial data in a scalable fashion

• Public cloud expertise and/or certifications - Azure, AWS, GCP

• Hands-on experience with DevOps methodologies and concepts including CI/CD, IaC and automated testing

The estimated annual pay range for this position is $150,000 - $190,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

Job Summary
The Service Delivery Engineer – AI Infrastructure is a senior, hands on engineering role within SHI’s Integration Data Center Solutions (IDCS) team. This position focuses on the deployment, integration, and validation of enterprise grade AI infrastructure—including NVIDIA Base Pods and OEM systems from Dell, HPE, and Lenovo—across both the SHI Data Center Factory and customer data centers.

This engineer will work directly with servers, storage, networking, Kubernetes clusters, and NVIDIA AI systems, ensuring that racks are fully integrated, burned in, configured, and ready for production. The role requires deep experience with enterprise hardware, Linux systems, Python, and data center networking, combined with strong customer facing communication and the ability to operate independently in dynamic environments.

When not traveling for onsite deployments, the engineer will report to the SHI Data Center Factory in Piscataway, NJ.

Role Description

• Lead the end to end deployment of AI infrastructure, including rack/stack, cabling validation, system bring up, firmware updates, burn in, and cluster configuration.
• Integrate and validate NVIDIA Base Pods and OEM AI systems, including Base Command Manager, Kubernetes installation, and GPU node readiness.
• Perform advanced system engineering tasks, such as BIOS/firmware updates, redundancy testing, stress testing, and network configuration.
• Collaborate with SHI build technicians to ensure factory level integration is complete before systems ship to customer sites.
• Stand up and validate systems onsite at customer data centers, ensuring seamless handoff into their environment.
• Troubleshoot complex hardware, Linux, and networking issues across compute, storage, and switching layers.
• Document configurations, runbooks, and deployment steps, contributing to repeatable and scalable delivery processes.
• Engage directly with customers, providing clear communication, technical guidance, and a professional onsite presence.
• Manage priorities and timelines independently, especially during onsite deployments where ambiguity and rapid problem solving are common.
• Travel as needed to customer locations for hands on deployment and integration work.

Behaviors and Competencies

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
• Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
• Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Time-Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Skill Level Requirements

• The ability to write, debug, and maintain code in programming languages such as Python, R, or Java to support AI initiatives – Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
• Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate
• Understanding of deploying and managing mobile devices to ensure seamless operation and integration within an organization preferred - Intermediate
• Experience with installing, configuring, and maintaining Linux-based operating systems preferred - Intermediate

Other Requirements

• A bachelor's degree in Computer Science, Engineering, Data Science, or a related field.
• 5+ years’ experience with enterprise data center hardware (servers, storage, networking)
• Strong Linux administration (install, configure, troubleshoot)
• Proficient in Python scripting for automation and system validation
• In-depth knowledge of L2/L3 networking, VLANs, routing, switches, and cabling
• Experience with firmware/BIOS updates, device drivers, and system bring-up
• Hands-on experience deploying Kubernetes or containerized environments
• Familiarity with NVIDIA GPU systems, orchestration tools (e.g., Base Command Manager)
• Excellent written and verbal communication skills for customer interactions
• Self-driven, proactive, and able to work independently
• Quick learner, able to adapt to evolving AI infrastructure technologies
• Ability to lift/move up to 50 lbs and work in data center environments
• Ability to travel and work flexible hours, including weekends, as needed

Preferred Skills:

• Experience deploying AI or HPC infrastructure in enterprise environments.
• Strong understanding of data center networking and security best practices.
• Experience with OEM enterprise hardware (Dell, HPE, Lenovo, Supermicro).
• Certifications such as Linux+, CCNA/CCNP, NVIDIA certifications, or data center‑focused credentials.
• Experience working with diverse teams and adapting to different customer cultures and environments.

LI-DM7

The estimated annual pay range for this position is $90,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The SHI Services Solutions Engineer, Data Visualization, is a core contributor within our Microsoft Data and AI practice, responsible for designing, developing, and delivering enterprise-grade data visualization and analytics solutions using Microsoft technologies. This role focuses on transforming complex data into clear, accessible, and actionable insights that drive business outcomes.
This position is ideal for a technically strong consultant who combines deep Power BI expertise with human-centered design principles and strong client engagement skills. The Solutions Engineer works closely with data engineers, architects, project managers, and client stakeholders to deliver scalable analytics solutions that meet business, accessibility, security, and governance requirements.

This job description reflects the organization’s commitment to delivering world-class data visualization solutions that empower clients to unlock the full potential of their data. Candidates who meet these requirements and are passionate about Microsoft technologies, human-centric analytics, and inclusive design are encouraged to apply.

Role Description

• Design and deliver enterprise Power BI analytics solutions, including dashboards, reports, and semantic models, aligned to business objectives and user needs.
• Leverage Tabular Editor, Power Query, and DAX to create optimized dataflows, semantic models, and complex calculations for scalable analytics solutions.
• Apply human-centered design (HCD) principles and information design best practices to promote intuitive user experiences and maximize data understanding.
• Ensure all deliverables align with WCAG 2 or 508 accessibility standards within the tool capabilities, supporting inclusive analytics that align with user needs.
• Lead discovery sessions and collaborate with architects, data engineers, and client stakeholders to translate business questions into effective analytics solutions.
• Implement governance, security, and access controls, including Row Level Security and role-based access in compliance with client requirements.
• Support client adoption through documentation, training, and post-implementation support.
• Contribute reusable assets, standards, and best practices to the Data and AI consulting practice.
• Maintain accountability for deliverables, proactively managing risks, dependencies, and quality.
• Provide ongoing support for post-implementation activities, including troubleshooting, minor adjustments, and client queries.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Bachelor’s degree in Analytics, UX Design, Information Design, Computer Science, or equivalent practical experience.
• Three or more years of experience delivering enterprise analytics solutions using Power BI, including semantic modeling, DAX, and performance optimization.
• Strong understanding of data modeling concepts and experience working with relational data sources using SQL or equivalent query languages.
• Demonstrated application of human centered design principles in analytics or visualization solutions.
• Experience working in a consulting or enterprise delivery environment with direct client engagement.
• Ability to independently manage multiple deliverables across concurrent projects.
• Strong communication skills with the ability to explain technical concepts to both technical and nontechnical audiences.
• Understanding of data governance, security, and privacy concepts in analytics solutions.
• Commitment to continuous learning in Microsoft cloud and analytics technologies.
• Eligible to work in environments handling sensitive government or healthcare data (background check may be required).
• Commitment to continuous learning and professional development in modern Microsoft cloud technologies and consulting practices.

Preferred Skill Level Requirements

• Microsoft Certified: Power BI Data Analyst Associate (PL 300).
• Microsoft Fabric Analytics Engineer Associate (DP 600) or obtain within the first year.
• Experience working with Microsoft Fabric and Azure analytics services.
• Advanced proficiency with Tabular Editor and semantic model lifecycle management.
• In-depth understanding of WCAG 2 or 508 accessibility standards and their application in data reporting solutions.
• Experience creating custom visuals using Deneb or similar frameworks.
• Familiarity with ETL concepts, dimensional modeling, and enterprise analytics architectures.
• Experience supporting analytics solutions in regulated or security conscious environments.
• Familiarity with Microsoft Fabric and its integration with Power BI for advanced analytics.
• Advanced proficiency in Tabular Editor or similar tools for semantic model design and management.
• Understanding of data engineering principles, including ETL processes, dimensional modeling, and integration with cloud data platforms.
• Experience supporting large-scale enterprise data projects, including secure data handling and compliance requirements.
• Knowledge of Azure Data Lake Storage, Synapse Analytics, Azure Databricks, and related Microsoft cloud ecosystem components.
• Exposure to data governance practices and the implementation of role-based access controls in analytics solutions.
• Exposure to managing access to data leveraging Row Level Security (RLS) and role-based access to reporting artifacts through Power BI apps with internal and external stakeholders.

Other Requirements

• Ability to travel to SHI, Partner, and Customer Events.
• Ability to work independently and as part of a collaborative, cross-functional team.
• Commitment to continuous learning and professional development in Microsoft technologies and data visualization trends.
• Strong ethical standards and adherence to data privacy, governance, and security policies.

The estimated annual pay range for this position is $144,000 - $169,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Vice President, Cyber Strategy is responsible for defining and driving SHI’s strategy and go-to-market for Cyber across SHI market segments. This role aligns market trends, partner ecosystems, solution capabilities, and cross-functional execution to strengthen SHI’s position as a strategic partner for infrastructure transformation and to improve customer outcomes.
Cyber at SHI includes the strategy, portfolio, and go-to-market motion for modern data center, hybrid-cloud, network, edge and distributed platforms, virtualization and platform modernization, automation and orchestration, resiliency and data protection, and AI-ready infrastructure.
This role partners across sales, pre-sales engineering, professional services, marketing, and partner teams to shape offerings, messaging, enablement, and field execution. The Vice President also works directly with customers, partners, and internal executive leadership to ensure SHI’s Cyber strategy is cohesive, relevant, and executable.

Role Description

• Define SHI’s Cyber strategy across SHI market segments, establishing strategic priorities, solution themes, and go-to-market direction aligned to market demand and business goals.
• Develop SHI’s market point of view for Cyber, including modern data center, hybrid-cloud, edge and distributed environments, platform modernization, automation, resiliency, and AI-ready infrastructure.
• Drive cross-functional alignment across sales, pre-sales engineering, professional services, marketing, and partner organizations to ensure SHI brings cohesive infrastructure solutions and messaging to market.
• Partner with alliance OEM hardware and software solution teams to shape partner strategy, technical alignment, joint motions, and market positioning for Cyber.
• Influence the development, packaging, and prioritization of SHI’s Cyber offerings and services to ensure the portfolio reflects market opportunity, partner capabilities, and strategic priorities.
• Collaborate with marketing and enablement teams to create messaging, campaign themes, talk tracks, and enablement assets that improve consistency and confidence in how SHI positions Cyber.
• Serve as a senior internal and external executive spokesperson for SHI’s Cyber point of view through executive customer meetings, briefings, partner engagements, field events, and thought leadership.
• Translate technology, market, and partner developments into actionable recommendations for SHI leadership, field teams, and portfolio owners. The role patterns emphasize connecting customer needs, market shifts, and business planning into clear strategic choices.
• Align infrastructure strategy to business outcomes, helping SHI articulate how infrastructure decisions impact agility, resiliency, security, performance, cost efficiency, and long-term value.
• Support senior customer and partner conversations where executive business and technical judgment are required to guide transformation strategy and SHI positioning.

Behaviors and Competencies

• Technical Expertise: Can lead strategy development across Cyber domains and translate technical complexity into business value.
• Strategic Thinking: Can analyze complex market and customer situations, shape long-term direction, and adapt strategy to changing conditions.
• Leadership: Can lead cross-functional initiatives, align diverse stakeholders, and foster shared accountability.
• Decision-Making: Can make and influence high-impact decisions that balance business priorities, customer needs, and technical realities.
• Communication: Can lead and model exceptional communication with executives, partners, customers, and internal teams.
• Collaboration: Can work across multiple business units and functions to drive alignment and execution.
• Analytical Thinking: Can evaluate market dynamics, partner ecosystems, and technology trends to identify strategic opportunities and risks.
• Adaptability: Can navigate ambiguity, respond to market shifts, and help others embrace change.
• Influence: Can align and persuade senior stakeholders without direct authority.
• Ethics: Can lead with sound judgment, credibility, and consistency in all internal and external interactions.

Skill Level Requirements

Expert cybersecurity executive with deep strategic and technical mastery across modern data centers, hybrid-cloud and multi-cloud architectures, edge and distributed computing platforms, virtualization technologies, automation & orchestration, high-resiliency designs, and AI-ready infrastructure.

• Go-to-market strategy development and execution across multiple teams and stakeholder groups – Expert
• Partner alignment and ecosystem strategy across OEM, software, cloud, and services providers – Expert
• Executive communication and customer-facing advisory engagement – Expert
• Change Management – Expert
• Continuous Improvement – Expert
• Financial Awareness – Expert
• Forward Thinking – Expert
• Innovation – Expert
• Influence – Expert
• Documentation – Expert

Other Requirements

• Completed bachelor’s degree in computer science, information technology, engineering, business, or a related field. Master’s degree preferred.
• 12+ years of experience in enterprise infrastructure, hybrid-cloud, architecture, consulting, product strategy, or adjacent technology leadership roles.
• 10+ years of experience in a senior leadership, executive advisory, or strategy role.
• Demonstrated expertise in customer-facing infrastructure strategy, executive engagement, and cross-functional go-to-market leadership.
• Experience working with major infrastructure ecosystem partners and translating partner capabilities into cohesive market-facing strategies.
• Strong working knowledge of infrastructure transformation topics such as modernization, workload placement, platform strategy, lifecycle planning, automation, resiliency, and hybrid operating models. Public CTO and hybrid cloud executive role patterns commonly emphasize infrastructure modernization, hybrid- cloud services, resiliency, and strategic portfolio direction.
• Relevant technical or business certifications are a plus.

The estimated annual pay range for this position is $450,000 - $650,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The SHI Services Solutions Engineer, Data Engineering is a key contributor within our Microsoft Data and AI practice. This role is responsible for designing, building, and delivering enterprise scale data engineering solutions using the Microsoft Azure and Microsoft Fabric ecosystems. The Solutions Engineer works closely with Solution Engineers, Principal Engineers, Project Managers, and client stakeholders to implement secure, scalable, and compliant data platforms and pipelines that support analytics, reporting, and AI driven use cases.

This role is hands on and delivery focused. Associate Solutions Engineers are expected to execute technical designs, own discrete data engineering workstreams, and contribute directly to successful client outcomes. Initial focus areas include state level public sector and regulated industry projects such as large scale data lakehouse implementations.

This role reflects SHI’s commitment to delivering enterprise-grade data platforms that power analytics, insights, and AI at scale. Candidates who are motivated by hands-on engineering, Microsoft cloud innovation, and delivering high-impact solutions in regulated and complex environments will find this role both challenging and rewarding.

This position is primarily remote, with a home office setup provided in accordance with company policy.

Role Description

• Design, develop, and implement data ingestion, transformation, and integration pipelines using Azure Data Factory, Azure Synapse Analytics, Microsoft Fabric, and related Azure data services
• Build and optimize data lakehouse and warehouse solutions in Azure and Microsoft Fabric, ensuring scalability, reliability, security, and cost effectiveness
• Develop and maintain data models, ETL and ELT processes, and historical data versioning logic to support complex multi source datasets
• Configure and manage Azure Data Lake Storage Gen2 environments, including data organization, lifecycle management, and archival strategies
• Implement data validation, cleansing, reconciliation, and quality controls to ensure trusted and auditable data platforms
• Collaborate with BI and analytics teams to prepare data for downstream reporting, analytics, and AI consumption
• Apply security best practices including encryption, identity based access control, and compliance with standards such as HIPAA, PII handling, and NIST 800 53
• Support data governance practices including lineage, access patterns, and operational readiness
• Implement monitoring and operational reporting for pipelines and data platforms to support production support models
• Work with structured, semi structured, and unstructured data sources across cloud and on premises environments
• Participate in technical workshops, discovery sessions, and requirements gathering with clients and internal teams
• Translate business requirements into actionable technical solutions focused on client outcomes
• Produce high quality technical documentation including design artifacts, migration plans, and operational runbooks
• Contribute to reusable frameworks, templates, and engineering best practices within the Data and AI practice
• Participate in code reviews, testing, and quality assurance processes
• Follow modern engineering practices including source control, CI CD, and environment promotion strategies
• Support post implementation activities including troubleshooting, optimization, and client enablement
• Demonstrate ownership and accountability for assigned deliverables and proactively address delivery risks

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Proven hands-on experience delivering modern data engineering solutions on Microsoft Azure and or Microsoft Fabric, including data ingestion, transformation, storage, and analytics enablement
• Strong engineering foundation across data pipelines, Lakehouse or warehouse architectures, and relational data platforms, with practical experience using services such as Azure Data Factory, Azure Synapse, Databricks, SQL Server, Azure SQL, ADLS Gen2, and Microsoft Fabric
• Experience designing and operating production data platforms, including data modeling, incremental processing, historical retention, monitoring, and operational support
• Solid understanding of data security, governance, and compliance concepts, including identity-based access, encryption, and working with sensitive or regulated data
• Experience working in consulting or project-based delivery environments, collaborating with engineers, project managers, and client stakeholders
• Familiarity with modern engineering practices such as source control, CI CD, testing, and environment promotion
• Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into practical technical solutions

Certifications

• Microsoft Certified Azure Data Engineer Associate, required or expected within six to twelve months
• Preferred, Microsoft Certified Fabric Analytics Engineer Associate or Azure Solutions Architect Expert

Other Requirements

• Ability to travel to SHI, Partner, and Customer Events
• Ability to work independently and as part of a collaborative, cross-functional team.
• Commitment to continuous learning and professional development in Microsoft technologies and data visualization trends.
• Strong ethical standards and adherence to data privacy, governance, and security policies.

Preferred Requirements

• Experience with dimensional and Lakehouse data modeling patterns
• Advanced proficiency in Azure Data Factory, Azure Synapse, Microsoft SQL Server, Azure SQL Database, Azure Data Lake Storage, and Microsoft Fabric.
• Experience operating and supporting production data platforms
• Experience implementing CI CD and infrastructure as code concepts
• Familiarity with Power BI operational reporting and monitoring templates
• Strong facilitation skills in client-facing and internal settings
• Experience delivering data platforms for public sector or regulated industry clients
• Experience supporting analytics, reporting, and AI-ready data workloads
• Experience contributing to reusable engineering frameworks, templates, or delivery standards
• Experience with Azure Databricks for advanced data engineering, transformation, and analytics.
• Experience with Microsoft Fabric, especially in integrated data engineering and analytics workflows.
• Experience with data pipeline monitoring and automated operational reporting.
• Facilitation and collaboration skills in team and client-facing settings.

The estimated annual pay range for this position is $156,000 - $181,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

This Sr. Managed Services Engineer - AI & CoPilot is responsible for supporting, designing, building, managing, and configuring solutions within customers’ managed platforms or services under SHI’s management. The engineer aims to achieve optimal system performance across all supported platforms. They collaborate with internal teams, customers, and partners; participate in projects and service improvement initiatives; monitor and optimize environments; and maintain strong documentation and operational discipline.

A customer-focused, adaptable, and collaborative mindset—along with accountability, initiative, and a passion for continuous learning—are key aspects of this role. This role is remote and requires a dedicated home office setup, with occasional travel/meetings as determined by management.

Role Description

• Design, build, and support a wide range of solutions using platform services for both internal and customer purposes.
• Manage and configure platform infrastructures, applications, and collaboration tools.
• Lead and contribute to MSP projects, collaborating with internal/external customers to ensure timely delivery and alignment with business objectives.
• Lead and contribute to service improvement initiatives, collaborating with internal/external customers to ensure timely delivery and alignment with business objectives.
• Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
• Monitor and diagnose performance issues to ensure optimal system performance.
• Optimize existing environments and standardize processes by developing and maintaining standard operating procedures (SOPs).
• Track time and document work in SHI’s PSA system, submitting weekly timesheets.
• Align with leadership and organizational initiatives.
• Participate in required audits and compliance activities.
• Assist with SOW scoping and development on a per-request basis.
• Provide assistance to lower tiers when needed based on resource constraints.
• Mentor and train lower tier engineering employees and service desk employees.
• Serve as an escalation point for complex incidents and drive technical direction during customer-facing engagements.

Technology Pillar Focus - AI & Copilot

• Deliver Microsoft Copilot readiness and enablement (identity, data, security, governance, licensing, and adoption).
• Design and operationalize Azure OpenAI and applied AI solutions (prompting, embeddings, RAG patterns, evaluation).
• Build and maintain Copilot Studio solutions, integrations, and automation workflows.
• Implement AI governance, logging/monitoring, and security controls aligned to Responsible AI principles.​

Behaviors and Competencies

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.
• Technical Troubleshooting: Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.
• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
• Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.
• Self-Development: Can demonstrate a commitment to continuous learning and adaptability to new ideas and methods.

Skill Level Requirements

• Microsoft Copilot (M365 Copilot), Copilot Studio, and related Microsoft extensibility patterns.
• Azure OpenAI (models, embeddings, content filters, deployments), and RAG architectures.
• Azure core services (identity, networking, storage, compute) supporting AI solutions.
• Automation/scripting: Python and/or PowerShell; version control (Git/Azure DevOps).
• Strong analytical and research skills.
• Excellent troubleshooting skills with the ability to diagnose complex problems.
• Strong technical writing and communication skills for technical and non-technical audiences.
• Ability to multitask and prioritize tasks effectively, delivering results within agreed deadlines.
• Strong sense of ownership and accountability; dependable follow-through.
• Ability to collaborate in a team-oriented environment and support shared success.
• Natural curiosity and drive to learn and explore new concepts and technologies.
• Ability to be adaptable and thrive in a dynamic and evolving work environment.
• Commitment to delivering exceptional service and world-class support to customers.
• Cameras should be turned on during meetings unless specific circumstances prevent doing so; maintain a distraction-free home workspace.

Preferred Skill Level Requirements

• Familiarity with IT Glue, Autotask, DattoRMM, and diagramming/documentation tools.
• Experience with automation and scripting to improve efficiency.
• Experience with CI/CD pipelines and infrastructure automation where applicable.
• Experience working with containerization solutions and/or managed Kubernetes platforms.

Other Requirements

• Bachelor's degree in a relevant field, equivalent practical experience, or 6-10+ years of relevant work experience (preferably in a managed services environment).
• Demonstrated experience leading technical delivery, mentoring engineers, and owning outcomes in customer environments.
• Experience working with version control systems (such as Git, Azure DevOps).
• Travel by air for up to 10% annually for customer meetings, events, and/or office collaboration.
• This position may require overtime and holiday work when business needs demand it.
• Participation in a rotating on-call schedule to provide after-hours/holiday support for escalations.
• Maintain required utilization levels as set quarterly by leadership (may change quarterly to align with business needs).

Certifications

• Microsoft Certified: Azure AI Engineer Associate (or ability to obtain within 6 months).
• Relevant Microsoft Copilot training/certification (as available) (or ability to obtain within 6 months).
• ITIL v3+ (or ability to obtain within 6 months).

The estimated annual pay range for this position is $150,000 - $185,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The VMware Cloud Foundation (VCF) Infrastructure Architect is responsible for the planning, deployment, management and operation of the infrastructure components of the base/baseline VCF solution. This includes vSphere, vSAN, VLAN backed networks, and OVA appliances including SDDC Manager, vCenters, NSX Managers, Edge Clusters, Aria Automation, Aria Operations, and Aria Operations for Logs.

Role Description

• Lead customer consulting projects focused on VMware Cloud Foundation (VCF) private cloud solutions, guiding them to successful outcomes as a subject matter expert (SME).
• Collaborate with clients to identify VCF opportunities.
• Plan, Deploy, Manage and Operate VMware Cloud Foundation. Ability to design and size infrastructure for the management components and for workload domains in preparing for VCF planning, designing and deployment of the physical network.
• 8+ year’s experience implementing and configuring vSphere environments.
• Experience designing, deploying and configuration of NSX and NSX migrations.  Should have experience with microsegmentation.
• Experience designing, deploying and configuring data center networks or implementing/troubleshooting networking solutions involving LANs, VLANs, WANs, routers, switches, and firewalls.
• Assess existing IT environments to provide strategies for VCF consumption.
• Design, deploy and implementation of VMware vSAN clusters in a vSphere environment.
• Hands-on installation and configuration knowledge of Aria Operations, especially with dashboards and alerts, and Log Insight
• Experience with deploying Aria Automation, configuring service catalogs, and integrating Aria Automation Orchestrator.
• Senior skills with designing, installing and configuring disaster recovery solutions using Site Recovery Manager and/or VMware Live Recovery.
• Identify trends and deliver solutions that resolve challenges across multiple VMware products.
• Ability to determine and resolve complex technical and operational challenges the customer may experience.
• Strong communications and interpersonal skills with an ability to read complex customer situations and adapt as needed.
• Mentor and manage consultants on VCF solutions.

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
• Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate
• Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate
• Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate
• Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
• Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience
• 5+ years of experience in solutions architecture or software engineering
• Willingness to travel occasionally

Preferred Requirements

• Valid VCAP-DCV Design and Deploy Certification (minimum) or equal experience in deploying the below. VCDX -DCV certification (optional).

• 5+ years experience with VMware NSX, or 10+ deployment projects involving NSX. CCNP or equivalent may also acceptable.

• VMware Cloud Foundation implementation experience and familiarity with VCF topology models, CloudBuilder, and SDDC Manager

• Ability to provide leadership and best practices as well as lead the customer on technical, product-centric topics.

The estimated annual pay range for this position is $190,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Senior Solutions Architect – Microsoft AI is a revenue-carrying presales leader responsible for driving new business within SHI’s Data & AI professional services practice. This role is the practice’s primary technical authority on Microsoft’s AI and automation capabilities: Copilot for Microsoft 365, Copilot Studio, Azure AI Foundry, and Power Platform.

This individual will own a personal bookings target and operate across the full presales lifecycle—from discovery and technical qualification through solution design, proposal development, proof-of-concept delivery, and executive presentation. A critical aspect of this role is close collaboration with SHI’s specialist Solution Architects in data platform (Fabric & Power BI), data governance (Purview), and security to assemble holistic, integrated solutions for clients. While the specialist SAs bring deep expertise in their respective domains, this role ensures that the AI and agent layer is architected to take full advantage of those foundations—and that client-facing solutions tell a unified story rather than a collection of disconnected workstreams.

A key growth area for this role is AI agent development and multi-agent orchestration. As enterprises move beyond simple chatbots toward autonomous agents that reason, plan, and take action, this SA will be responsible for developing SHI’s capabilities, methodologies, and market positioning in this rapidly emerging space. The ideal candidate has hands-on experience building production agents and a clear vision for how multi-agent architectures will reshape enterprise operations.

Role Description

Revenue Ownership & Pipeline Development

• Own and achieve an annual gross profit target for AI-led professional services engagements

• Partner with SHI Account Executives and Microsoft co-sell teams to identify, qualify, and advance AI and Copilot opportunities across the existing customer base

• Build and manage a qualified pipeline across multiple engagement types: pilot programs, platform foundations, advanced AI acceleration, adoption recovery, and targeted point solutions

• Develop account-level AI readiness assessments and multi-phase engagement roadmaps that create long-term revenue expansion

• Contribute to quarterly pipeline reviews, forecasting, and win/loss analysis

AI Agent Development & Market-Making

• Serve as SHI’s subject matter expert on agentic AI, Copilot Studio agent development, Azure AI Foundry, and multi-agent orchestration patterns

• Develop and evolve SHI’s service offerings for AI agent design, development, and deployment—from single-purpose task agents through complex multi-agent environments

• Build reusable reference architectures, demo environments, and proof-of-concept templates that demonstrate real-world agent scenarios to prospective clients

• Track Microsoft’s agent platform roadmap (Copilot Studio, Azure AI Agent Service, Semantic Kernel, AutoGen) and translate emerging capabilities into client-ready service offerings

• Advise clients on agent governance, safety guardrails, and responsible AI practices for autonomous systems

Technical Presales & Solution Design

• Lead discovery workshops and technical assessment sessions to understand client current state, pain points, and strategic AI objectives

• Architect AI and automation solutions using Copilot for M365, Copilot Studio, Azure AI Foundry, and Power Platform, ensuring designs account for the data, governance, and security foundations required for production-grade deployment

• Collaborate closely with SHI’s Fabric/Power BI, Purview, and Security specialist SAs to assemble integrated, multi-discipline solutions—ensuring the AI layer is designed to leverage the client’s data platform and governance investments

• Design solutions using SHI’s modular, productized service catalog, assembling engagements from standardized delivery modules to provide clients with fixed-price predictability and rapid time-to-value

• Translate technical designs into commercially viable proposals with clear scope boundaries, assumptions, and risk considerations

Client Engagement & Executive Presentation

• Serve as the trusted technical advisor to client stakeholders from IT directors through C-suite executives on AI strategy and Copilot adoption

• Deliver compelling executive presentations that articulate why successful AI adoption requires an integrated approach—connecting unified data, robust governance, and organizational readiness as interdependent foundations

• Lead competitive displacement conversations, positioning SHI’s integrated, end-to-end approach against competitors who offer only data engineering, only governance, or only chatbot development in isolation

• Build and maintain demo environments showcasing real-world agent scenarios, including multi-agent workflows, Copilot extensibility, and Power Platform automation

Proposal Development & Deal Structuring

• Author technical content for proposals and SOWs including solution overviews, design rationale, delivery plans, and work breakdown structures

• Collaborate with delivery leadership and specialist SAs to ensure proposals reflect realistic scope, timelines, and resource requirements across all disciplines involved

• Structure engagements using SHI’s fixed-price delivery model with appropriate phase gates and risk mitigation

• Participate in internal proposal reviews and quality assurance processes before client submission

Microsoft Ecosystem & Thought Leadership

• Maintain deep, current expertise in Copilot for M365, Copilot Studio, Azure AI Foundry, Power Platform, and the broader Microsoft AI ecosystem

• Maintain strong working knowledge of Microsoft Fabric, Power BI, Microsoft Purview, and Microsoft security capabilities—sufficient to collaborate effectively with specialist SAs and contribute to integrated solution designs

• Represent SHI at Microsoft events, industry conferences, and client-facing workshops, with particular emphasis on agent development and AI thought leadership

• Contribute to SHI’s internal knowledge base, proposal templates, and solution accelerators

• Pursue and maintain relevant Microsoft certifications and community recognition (MVP status encouraged)

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
• Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
• Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
• Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
• Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
• Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert

Other Requirements

• 8+ years of experience in solution architecture, presales engineering, or technical consulting within the Microsoft ecosystem

• 3+ years of hands-on experience with Microsoft AI and automation technologies: Copilot Studio, Azure AI Foundry (or Azure OpenAI Service), Power Platform, or Copilot for M365 extensibility

• Demonstrated experience designing and building AI agents, conversational AI solutions, or intelligent automation workflows in a production or client-facing context

• Demonstrated track record of carrying and achieving a personal revenue or bookings target ($3M+ annually preferred)

• Working familiarity with Microsoft Fabric, Power BI, and Microsoft Purview—sufficient to participate in integrated solution design alongside specialist architects

• Strong executive communication skills with proven ability to present to C-level audiences and lead strategic technology conversations

• Experience developing proposals, SOWs, and commercial structures for professional services engagements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience)

Preferred Requirements

• Hands-on experience with multi-agent orchestration frameworks (Semantic Kernel, AutoGen, LangGraph, or similar)

• Microsoft certifications: Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102), Fabric Analytics Engineer (DP-600), or Azure Data Engineer (DP-203)

• Microsoft MVP designation in any relevant category

• Experience with RAG architectures, prompt engineering, grounding techniques, and responsible AI/safety considerations for autonomous agents

• Prior employment at a Microsoft partner, VAR, or consulting firm with a productized services model

• Experience with competitive displacement against firms such as Slalom, Ahead, WWT, or Big 4 consultancies

• Understanding of data platform architecture patterns including lakehouse/medallion architecture and modern data warehousing

• Background in one or more industry verticals: financial services, healthcare, retail, or gaming/hospitality

The estimated annual pay range for this position is $175,000 - $235,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

This position is a remote position required to reside in the surrounding Austin, Texas area to support business needs as determined by SHI management.

Role Description

• Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration, and Services business in existing accounts
• Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study
• Collaborate and engage with multiple layers of contacts within an organization, including but not limited to sales teams, CIOs, IT Directors, CTOs, Application Managers, etc.
• Build the region/territory based on strategic account planning done in collaboration with the account executive and extended team
• Develop relationships with the Local Technology Community (MFGs and SI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's ongoing needs
• Educate and develop sales teams on technical selling, product training, services, and technology trends by taking advantage of office hours, setting up formal training, and relationship-building
• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience working in complex Data Center sales opportunities - Intermediate
• Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate
• Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3-5 years of experience in a similar role
• Ability to travel to SHI, Partner, and Customer Events
• Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix

The estimated annual pay range for this position is $150,000 - $260,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

We are seeking a Senior Security Architect to join our Cybersecurity Lab in a high-impact, hands-on role that blends customer advisory, solution architecture, and deep technical execution. This position operates at the intersection of pre-sales and post-sales, driving both strategic direction and technical outcomes through real-world lab validation and customer engagements.

As a trusted advisor to enterprise customers, this role leads the design, build, and validation of complex, multi-vendor cybersecurity solutions across on‑premises, cloud, and hybrid environments. The ideal candidate is equally comfortable engaging executives and engineers, translating business and security requirements into actionable architectures that deliver measurable outcomes.

Role Description

Customer Engagement & Advisory

• Serve as the lead technical voice in large, multi‑stakeholder enterprise customer engagements
• Act as a trusted advisor to Field CIOs, CISOs, and engineering teams, influencing cybersecurity strategy and technology decisions
• Translate business and security requirements into structured use cases and test plans
• Lead customer workshops, technical deep dives, and executive-level briefings

Architecture, Design & Lab Execution

• Design and build complex lab environments simulating enterprise architectures (on‑prem, multi‑cloud, and global branch scenarios)
• Develop and execute proof-of-concept (POC) and proof-of-value (POV) testing across multiple security domains
• Validate vendor capabilities, integration points, and real-world operational impact
• Produce reference architectures, detailed design documentation, and validation reports

Pre‑Sales Technical Leadership

• Partner with account teams and presales engineering to develop solution strategies, Bills of Materials (BOMs), and Statements of Work (SOWs)
• Lead technical scoping, sizing, and delivery planning for services engagements
• Develop and validate clearly defined use cases and test cases
• Ensure successful execution of projects, frequently stepping in to resolve complex or at‑risk deployments

Lab Innovation & Practice Leadership

• Drive innovation within the cybersecurity lab by evaluating emerging technologies and evolving threat landscapes
• Provide actionable feedback to vendors on product gaps, limitations, and enhancement opportunities
• Mentor and develop engineers across the practice, from junior to senior levels
• Assist with talent identification and participate in technical interviewing

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Secure Access & Network Security
  ZTNA, SASE, VDI, browser isolation, remote access, NGFW, segmentation, SD‑WAN
• Cloud Security
  Security architectures across AWS, Azure, and Google Cloud Platform
• Identity & Access Management
  IAM, PAM, federation, and identity governance
• Endpoint Security
  EDR and XDR platforms
• Data Center & Hybrid Security
  CNAPP, CASB, NDR, and secure architecture rationalization
• Data Security
  Data access governance, DSPM, key management, PKI, HSM, certificate authorities, encryption, email security, and DLP
• Application Security
  Web application and API protection, secure web gateway, DevSecOps and SDLC processes

Additional Skill Level Requirements

• Strong scripting and automation capabilities
• Ability to design, build, and troubleshoot complex, integrated environments
• Experience performing multi‑technology integrations and interoperability testing
• Expert-level proficiency using Lucid and/or Visio to create complex cybersecurity and data center architecture diagrams

Other Requirements

• Ability to operate independently while managing multiple concurrent engagements
• Proven ability to lead high-stakes initiatives and recover at‑risk projects
• Strong communication skills across executive, architectural, and engineering audiences
• Recognized as a trusted advisor by customers and internal stakeholders

Preferred Requirements

• 10+ years of experience in cybersecurity engineering, architecture, or consulting roles
• Experience in a value‑added reseller (VAR), consulting firm, or systems integrator strongly preferred
• Proven success operating in a hybrid pre‑sales/post‑sales role
• Demonstrated experience leading large‑scale, multi‑vendor security engagements
• Experience working within or alongside a Technical Enablement Center (TEC) or Cyber Lab
• History of driving measurable outcomes such as: significant services revenue generation and influence on large-scale security purchasing decisions
• Experience mentoring teams and shaping enterprise or national-level practices

Preferred Certifications

• CISSP (Certified Information Systems Security Professional)
• CISA (Certified Information Systems Auditor)
• CISM (Certified Information Security Manager)
• CCIE Security (Cisco Certified Internetwork Expert)

The estimated annual pay range for this position is $180,000 - $260,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Associate Solutions Engineer – AI is an early‑career technical role for engineers with strong foundations in machine learning, AI systems, and infrastructure who are ready to apply that knowledge in real‑world, customer‑facing enterprise environments.

In this role, you will support the design, validation, and implementation of AI‑powered solutions across enterprise platforms, infrastructure, and data environments. Working alongside senior solution engineers, architects, and strategic partners, you will help translate advanced AI capabilities into scalable, production‑ready solutions for SHI customers.

This role blends hands‑on development, AI systems knowledge, and solution delivery, with exposure to customer engagement and enterprise‑scale problem solving.

Role Description

AI & Machine Learning Solution Development

• Support the design and implementation of AI and generative AI solutions using modern ML frameworks and enterprise platforms
• Assist in translating advanced AI concepts (e.g., fine‑tuning, LoRA, reinforcement learning–based optimization, perception systems) into deployable enterprise architectures
• Contribute to solution prototypes, proofs of concept (POCs), and lab‑based demonstrations for customers

AI Infrastructure & Systems

• Work with AI infrastructure stacks, including accelerators, kernels, training pipelines, and performance optimization
• Assist in evaluating and optimizing AI workloads across hardware platforms (GPUs, AI accelerators, optimized kernels)
• Support AI deployment patterns such as model training, inference, and retrieval‑augmented generation (RAG)

Data, Pipelines & Tooling

• Build and support AI‑related pipelines for:

• Data ingestion and preprocessing

• Model evaluation and benchmarking
• Failure analysis, logging, and observability
• Develop internal and customer‑facing tools or dashboards to visualize performance, system behavior, or AI outputs

Customer & Partner Engagement

• Participate in technical workshops, solution briefings, and architecture sessions with customers
• Help explain AI system behavior, limitations, and performance trade‑offs to technical and semi‑technical audiences
• Collaborate with cloud, silicon, and ISV partners across the AI ecosystem

Behaviors and Competencies

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

Core Technical Skills

• Strong proficiency in Python for machine learning, systems tooling, and data workflows
• Experience with PyTorch and modern ML training and inference workflows

• Understanding of fine‑tuning and optimization techniques, including:

• LoRA (Low‑Rank Adaptation)

• Reinforcement learning–based optimization approaches (e.g., GRPO or similar)

• Solid foundation in software development and machine learning fundamentals, including:

• Model evaluation

• Performance analysis

Systems & Infrastructure

• Exposure to AI accelerators, kernels, or low‑level optimization concepts
• Familiarity with ML infrastructure pipelines beyond model‑level code
• Experience with profiling, debugging, and performance tuning of ML workloads
• Basic exposure to AI platforms and infrastructure including GPUs, networking, storage, and data‑center technologies

Data & Tooling

• Experience building data pipelines for logs, metrics, or ML inputs
• Comfort working with both structured and unstructured data
• Experience working across different data sources and formats

Preferred Skill Level Requirements

• Experience with AI solution domains such as:

• Generative AI

• Agentic AI systems
• Computer vision or perception systems
• Robotics
• Experience benchmarking, comparing, or evaluating machine learning models
• Exposure to low‑level or systems‑level optimization (e.g., kernel‑level tuning)

• Familiarity with AI frameworks or SDKs such as:

• CUDA, XLA

• TensorRT, Neuron, NKI
• Exposure to NVIDIA platforms and frameworks (e.g., NeMo, NIMs)

• Understanding of modern AI workflows including:

• Graph databases

• Vector databases
• Guardrails and inference pipelines
• Experience working with ML platforms across cloud, hybrid, or on‑prem environments
• Familiarity with containerization and deployment tools (e.g., Docker)
• Experience developing visualization or dashboard tools (e.g., React, Node.js, or similar frameworks)
• Research or applied experience translating academic AI concepts into production‑ready systems

Other Requirements

• Ability to communicate complex technical concepts clearly to both technical and semi‑technical audiences
• Interest in customer‑facing solution development and enterprise problem solving
• Willingness to collaborate with internal teams and external partners across the AI ecosystem
• Ability to balance learning, hands‑on engineering, and solution delivery in a fast‑paced environment

What This Role Is Not

• Not a pure machine learning research role
• Not a pure software engineering role isolated from customers
• Not a presales‑only role without hands‑on technical work

This role sits between solution development, engineering, and applied delivery, and is designed to grow technically strong engineers into trusted enterprise AI solution leaders.

The estimated annual pay range for this position is $75,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Architect – Platforms will be a customer-facing platform architecture expert. They will take a consultative approach to container, automation, and platform engineering initiatives and have a holistic understanding of modern application platforms, DevOps practices, and ecosystem technologies that enable business outcomes.   The Solutions Architect will also develop and deliver new offerings to address customer requests and opportunities. This remote position may be required to report to the office in Austin, Texas, as required for business needs and as determined by SHI management.

Role Description

• Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering, SRE, Developer teams, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve.

• Lead customer technical conversations presales engagement and own the technical strategy, execution, and opportunity through the sales cycle

• Design and sell platform and hybrid cloud solutions across on-premises and hybrid environments, including software and infrastructure, leveraging OEM and thirdparty technologies aligned to customer outcomes.

• Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study.

• Educate sales teams on container, automation, platform architecture and hybrid cloud solution selling, and key technologies through 1x1, team, and company training.

• Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape

• Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills

• Developing collateral, workshops, and other materials to assist with sales engagements

• Developing cases in the SHI lab to support sales engagements

Behaviors and Competencies

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proven experience designing and architecting cloud-native platforms, including Kubernetes and enterprise container-based environments (e.g. OpenShift, Rancher, Tanzu) across on-premises, hybrid, or multi-cloud environments

• Deep understanding of modern DevOps and platform engineering practices (GitOps, CI/CD, DevSecOps, SDLC, Internal Developer Portal) combined with Day2 operational experience, including observability, reliability, upgrade and lifecycle management, infrastructure-as-code, automation

• Extensive knowledge of Hybrid Cloud, DevOps, cloud-native ecosystem OEMs, third party technologies, and their value proposition to customers

• Strong understanding of platform and cloud native reference architectures, OEM hardware and infrastructure reference architectures, third-party integrations, and relevant industry compliance requirements

• Experience with cloud-native observability concepts, OpenTelemetry, Kubernetes monitoring, and observability OEMs, and AIOps

• Familiarity with cloud native application security best practices and solutions including CNAPP

• Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical audiences

• Attention to detail, organization, and follow-up skills

• Initiative to research and resolve problems with a positive attitude

• Exceptional relationship building skills with customers, partners, and internal stakeholders

• Strong documentation skills, including system, application, and infrastructure diagrams and executive ready presentations.

• Possess a real passion for technology

• Expert technical knowledge of cloud-native platform and DevOps solutions

Other Requirements

• Bachelor’s degree or equivalent experience

• 5+ years of experience in a technical role

• 3+ years of experience in a presales Solution Architect role

• Travel to client locations required up to 20% for customer meetings, internal meetings or engagements, customer or partner sites, conferences and SHI offices
• Flexibility to work extended hours to complete special projects

Preferred Certifications

• Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD) or related Linux & CNCF certifications

• Red Hat Certified Openshift Architect

• Relevant professional certifications in related OEM categories including but not limited to Observability (Dynatrace, DataDog, Splunk, Elastic, etc..), GitOps/DevOps, Automation (Ansible), IAC (Terraform), Infrastructure/Containers, Platforms, CNAPP

​

If you do not have these certifications, it may be required within one year at SHI.

The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services.

This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation.

This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.

Role Description

• Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
• Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
• Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
• Optimize storage environments for performance, resiliency, security, and cost efficiency
• Lead and contribute to managed services projects and service improvement initiatives
• Engage directly with customers through meetings, incidents, change requests, and project delivery
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
• Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
• Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
• Track time and document work accurately in SHI systems
• Participate in audits, compliance activities, and a rotating on‑call schedule
• Escalate complex issues and collaborate with senior engineers and architects when needed
• Provide support and guidance to lower‑tier engineers as needed

Technical Focus Areas

• Qumulo file storage in Microsoft Azure
• Azure Files, Azure Blob Storage, Managed Disks
• Azure Virtual Machines and Networking
• Identity, security, and access controls related to storage
• Monitoring, logging, and alerting
• Automation and Infrastructure as Code

​

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Qumulo file storage deployed in Azure
• Azure Files, Blob Storage, Managed Disks
• Azure Monitor, Log Analytics, and Azure Backup
• Infrastructure as Code using Terraform and/or ARM/Bicep
• Automation and scripting using PowerShell, Python, and/or Azure CLI
• Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control
• Strong analytical, troubleshooting, and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to manage priorities and meet deadlines in a fast‑paced environment
• Strong sense of ownership, accountability, and customer focus
• Collaborative, team‑oriented mindset
• Adaptability and commitment to continuous learning
• Ability to work effectively in a remote, camera‑on environment

Other Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience
• 3–5 years of experience in a managed services or Azure‑focused engineering role
• Hands‑on experience supporting production Azure storage environments
• Experience using version control systems (Git, Azure DevOps)
• Up to 10% travel annually
• Ability to work occasional overtime or holidays as business needs require
• Participation in a rotating on‑call schedule
• Must maintain utilization targets set by leadership
• Must successfully pass a CJIS background check upon hire and annually thereafter

Certifications

• Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months
• ITIL v3+ certification, or ability to obtain within 6 months

Preferred Requirements

• Experience supporting large‑scale or performance‑sensitive file workloads
• Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
• Experience with monitoring, alerting, and automation practices
• Experience supporting regulated environments (e.g., CJIS, FERPA)

The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Database Administrator (SQL) is responsible for designing, supporting, and optimizing SQL database environments across managed services customers. This role focuses on ensuring database performance, availability, security, and reliability in complex production environments while partnering closely with customers and internal engineering teams.

The ideal candidate brings strong SQL expertise, a proactive mindset, and experience supporting large or mission-critical database systems. This is a remote position and requires a dedicated home office, with limited travel as needed.

Role Description

• Design, build, administer, and support SQL database environments across customer-managed platforms
• Ensure database performance, availability, reliability, and security in production environments
• Monitor, diagnose, and resolve database performance and stability issues
• Perform backup, restore, HA/DR, and disaster recovery planning and execution
• Optimize existing environments and contribute to standardization through documentation and SOPs
• Participate in and lead managed services projects aligned to customer objectives
• Engage directly with customers through incident response, change requests, meetings, and status updates
• Track and document work accurately in the PSA system, including weekly timesheet submission
• Support audits, compliance efforts, and on-call rotations as required
• Collaborate with senior engineers for complex escalations and solution design

Technical Skills (SQL-Focused)

• SQL Server administration and troubleshooting
• Database performance monitoring and tuning
• HA/DR implementations and recovery planning
• Version control tools (Git, Azure DevOps, or similar)
• Strong documentation and change control discipline

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
• Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.

Skill Level Requirements

• Bachelor’s degree in a related field or equivalent hands-on experience
• 3–5 years of experience supporting SQL database environments (managed services experience preferred)
• Deep expertise with Microsoft SQL Server (on-prem and/or cloud-based)

• Strong knowledge of:

• Backup and restore strategies

• High availability and disaster recovery (HA/DR)
• Performance tuning and optimization
• Experience supporting large or complex database environments
• Exposure to at least one cloud platform (Azure, AWS, or GCP)

Certifications

• One or more database-related certifications, such as:

• Microsoft Certified: Azure Database Administrator Associate

• AWS Certified Database – Specialty
• GCP Cloud Database Engineer
  (or ability to obtain within 3 months of hire)
• ITIL v3+ (or ability to obtain within 6 months of hire)

Preferred Requirements

• Familiarity with IT Glue, Autotask, DattoRMM, and documentation tools
• Experience with automation or scripting related to database operations
• Exposure to CI/CD pipelines or database deployment automation

Other Requirements

• Ability to travel up to 10% annually
• Participation in a rotating on-call schedule for after-hours or holiday support
• Availability for occasional overtime based on customer or business needs
• Ability to meet utilization targets set by leadership

The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Director of the SHI Advanced Growth Technologies (AGT) AI Lab and Data Center Facility (DCF) will lead end-to-end AI innovation across infrastructure, platform engineering, and solution development. This role owns the vision, strategy, and execution of a cutting-edge AI lab environment—spanning physical and virtual design, hardware and software platforms, and full-stack AI solutions.

This is a senior leadership role for a deeply technical, forward-thinking expert who combines hands-on engineering mastery with strategic leadership. The Director will enable customers, partners, and internal teams to prototype, validate, and scale transformative AI solutions while shaping the future of enterprise AI at SHI.

As Director of the AI Lab, you will provide full-stack leadership across AI infrastructure, data center technologies, and advanced solution engineering. You will oversee multidisciplinary teams and ensure seamless integration across compute, networking, storage, orchestration, and AI frameworks.

Role Description

• Own and drive the design, deployment, and ongoing optimization of AI lab infrastructure, including physical facilities and virtual environments.
• Lead full-stack solution engineering efforts integrating compute, networking, storage, Kubernetes, and secure orchestration for scalable AI workloads.
• Guide teams in developing, training, fine-tuning, and scaling AI models, agentic workflows, and Retrieval-Augmented Generation (RAG) pipelines across major AI frameworks, including NVIDIA technologies.
• Collaborate with internal teams, customers, partners, and OEMs to deliver end-to-end AI solutions from infrastructure through application layers.
• Establish and maintain technical documentation, architectural standards, solution catalogs, and engineering best practices.
• Oversee observability, lifecycle management, licensing, entitlement planning, and optimization of lab assets across multiple vendors.
• Mentor and develop engineers, researchers, and developers, fostering a culture of innovation, technical rigor, and continuous improvement.
• Lead customer, partner, and OEM engagements, including demos, workshops, events, and executive briefings that showcase AI lab capabilities.
• Engage with open-source communities, industry forums, and emerging AI ecosystems to stay ahead of technology trends.
• Design, validate, and deploy AI solutions for both internal stakeholders and external customers.

Behaviors and Competencies

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
• Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.
• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
• Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

Skill Level Requirements

• Expert-level knowledge across AI infrastructure and full-stack engineering, including compute architecture, Kubernetes orchestration, networking, storage platforms, and security.
• Deep experience architecting and delivering end-to-end AI solutions, from hardware and infrastructure through model execution and application integration.
• Strong hands-on expertise in AI frameworks and platforms, including NVIDIA technologies and modern AI tooling.
• Proven experience with model training, fine-tuning, inference, agentic systems, RAG pipelines, and large-scale evaluation.
• Ability to translate complex technical concepts into clear guidance for engineers, partners, customers, and executives.
• Demonstrated leadership in building and scaling high-performing technical teams within fast-evolving technology domains.

Other Requirements

• Extensive experience leading AI labs, data center environments, or advanced technology platforms supporting high-performance AI workloads.
• Strong self-directed learning mindset with the ability to stay current in rapidly evolving AI, infrastructure, and platform ecosystems.
• Excellent communication, presentation, organizational, and time management skills.
• Willingness to work flexible schedules, including evenings and weekends as project needs require.
• Ability to travel up to 25% for customer, partner, and industry engagements.
• Advanced certifications, published research, or a strong record of open-source contributions in AI or related fields are a plus.

LI-HW1

The estimated annual pay range for this position is $200,000 - $300,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Senior Security Consultant provides subject matter expertise in cloud security, governance, compliance, and infrastructure systems, assisting customers with strategies and technical analysis while implementing automation solutions. This role involves developing governance models and security frameworks, collaborating with sales and technical teams to ensure successful solution delivery, and identifying areas for improvement. The ideal candidate will execute consulting projects, develop training programs, and stay informed on industry trends, while optimizing cross-practice capabilities and mentoring other consultants.

Role Description

• Provide subject matter expertise and technical support on remediation, cloud security, governance, compliance, and core infrastructure systems.
• Assist customers with strategies, use of platforms, technical and compliance analysis, and implementing automation.
• Develop and deliver governance models, security frameworks, compliance reporting, and security assessments.
• Collaborate with internal sales and technical teams to support the solution sales cycle, qualify opportunities, and ensure successful solution delivery.
• Identify customer needs and requirements, recommend appropriate solutions, and proactively identify areas for improvement.
• Execute consulting projects by creating and completing deliverables, ensuring client needs and practice obligations are met.
• Develop and deliver training content, curricula, and workforce development programs, including in-person and remote sessions.
• Participate in customer and internal meetings, providing technical guidance and facilitating discussions.
• Stay educated on new product technologies, industry trends, and emerging capabilities within the practice.
• Develop and optimize cross practice capabilities, collaborate with peer practice leaders, and mentor other consultants.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.
• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
• Impact and Influence: Can rally a team or group towards a common goal, creating a positive and persuasive influence.
• Business Development: Can take ownership of significant business initiatives, collaborate with various stakeholders, and drive business results.
• Emotional Intelligence: Can use emotional information to guide thinking and behavior, manage and/or adjust emotions to adapt to environments or achieve one’s goal(s), and help others do the same.
• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
• Delegation: Can delegate responsibilities across a team, balancing workload, and ensuring all members understand their roles.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Critical Thinking: Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving.
• Technical Troubleshooting: Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.

Skill Level Requirements

• Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Expert
• Proficiency in implementing and managing cloud security frameworks, compliance standards, and governance models - Expert
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Expert
• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
• Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Expert
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Expert
• Competence in managing and maintaining Active Directory, AWS, VMware, and Windows Server platforms. - Expert
• Understanding of AWS, Azure, and/or GCP security architectures, including native security controls, shared responsibility model, and cloud service native profiles.
• Proven ability to design, assess, and remediate secure cloud architectures aligned with business and regulatory requirements.
• Ability to identify and mitigate cloud-native attack paths, misconfigurations, and privilege escalation scenarios.
• Expert knowledge of CNAPP capabilities and architecture.
• Hands-on experience deploying, configuring, and operationalizing CNAPP platforms across multi-cloud environments.
• Demonstrated skill in translating CNAPP findings into prioritized, risk-based remediation guidance for engineering and security teams.
• Deep understanding of cloud configuration baselines mapped to standards such as CIS benchmarks, NIST, ISO 27001, SOC 2, HIPAA, PCI DSS, etc.

​Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 7+ years of experience working with large organizations on security engineering projects
• Ability to travel to SHI, Partner, and Customer Events
• Advanced industry certifications preferred

The estimated annual pay range for this position is $190,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status