8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About this job

Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a $500B+ industry. With best-in-class financial performance, customer satisfaction, and associate engagement, CarMax is well positioned for continued growth. With this growth, we strive to maintain our analytics-based competitive advantage through our algorithm driven pricing and inventory systems. To do so, we’re currently looking for experienced analysts who are looking to apply their passion for strategic thinking to drive business-critical decisions.

About The Team

The Customer Conversion Data Science team builds and maintains ML and AI solutions that help CarMax customers navigate and complete their buying journey — efficiently, effectively, and with the best possible experience. Our algorithms are backed by best-in-industry data collected from millions of vehicles purchased and sold by CarMax and millions of consumers as they shopped. These algorithms power intelligent customer communications, AI-driven support experiences, and smarter operational strategies across our customer experience centers and stores. We partner directly with Product and Operations teams to design, evaluate, and deploy responsible, well-managed ML & AI capabilities that create measurable business impact.

About The Role

At the heart of this role is a deep curiosity about how AI and ML can meaningfully improve both customer and associate experiences and CarMax's operational effectiveness. You'll develop and maintain ML models and analytical frameworks that directly influence how customers interact with CarMax — whether through AI-assisted support, intelligent routing, or personalized digital experiences. You'll serve as a subject matter expert on model evaluation, experimental design, and advanced analytics, helping the team and our Product partners make better, faster, evidence-based decisions. If you're energized by applying ML to real business problems and thrive at the intersection of data science and product partnership, this role is for you.

What you will do – Essential Responsibilities

· Leverage CarMax’s machine learning cloud environment to design & develop algorithms (e.g. statistical models, machine learning, artificial intelligence) that will directly impact critical areas of the CarMax business, including the customer experience

· Partner with software engineers to deploy and maintain algorithms

· Assess performance of production models and identify & act on opportunities for improvement

· Partner with teams across CarMax to explore new use cases for algorithms and bring new customer experiences to life

· Design tests and develop strategies to collect data needed to improve algorithm performance and produce iconic data-driven experiences for CarMax customers

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· 1-2 years of experience in the following areas

o Developing and maintaining ML/AI models in a business setting

o Evaluating and assessing model performance (of traditional ML algos and/or AI systems)

o Designing and analyzing statistical tests

o Python, SQL, and other languages appropriate for large scale analysis of numerical and textual data

· Experience in developing or applying knowledge of model interpretability, natural language processing, or large language models, is a plus

· Strong verbal and written communication skills with an ability to communicate complex concepts in simple terms & an ability to tie analytic results to business outcomes

· Strong results focus, project management, & teamwork

· Degree in Statistics, Data Science, or a related field

Work Location and Arrangement

This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About this job 

The Senior Technology Manager at CarMax helps bring disruptive innovation to life.  They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans.  This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders.  The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems.  With these teams of inspired associates, if you have a good idea, this is the place to be.

What you will do – Essential Responsibilities

• Lead and empower a team of Engineers with varying levels of experience in a product organization while adapting to a dynamic and changing environment in our Logistics Technology space
• Ensure the right skills are being used to solve the right problems while supporting the team with coaching, skills development, and career growth
• Prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
• Think strategically - identify goals for the team while working to remove impediments
• Communicate effectively to multiple levels ensuring alignment and support for team objectives with stakeholders and Senior Leadership
• Lead the team through business
• Effectively collaborate with and manage both associates and external consultants
• While this role is not “hands on keys,” we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas
• Drive associate engagement across multiple teams while leading through other leaders where necessary

Technology and Methods:

Our engineering teams in Logistics leverage a broad complement of best-in-class systems, methodologies and technology including:

• Oracle Transportation Management (OTM)
• Cloud integration and services, including REST APIs, Eventing, Bulk Uploads
• AI & DevOps Practices and Culture
• Dual-Track Agile
• .Net/.Net Core, ReactJS, Azure, Microservices Architecture

Purpose of the role

The Logistics Senior Technology Manager’s primary responsibility is to partner and engage with our business partners to understand/anticipate needs and provide technology solutions and services that help deliver CarMax’s strategic vision. This includes development of long and short-term technology solutions that address business goals and deliver improved efficiency, execution, and a leading, unrivaled associate and customer experience.  This Sr. Manager will build, develop and maintain high functioning teams of talented engineers and analysts enabling CarMax's Logistics technology journey. As a leader within the organization, you will be results-oriented, data-driven, and have a proven record of influencing outcomes without direct decision-making authority.  The Senior Manager will be responsible for short-term and long-term project/strategy planning and be comfortable guiding teams, setting performance standards and motivating associates to perform quality work.  The Senior Manager is responsible for identifying high performing talent, gaps in talent, and developing associates to close the gaps.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Persuasive and influential communicator – able to explain complex or intangible concepts to stakeholders at all levels
• Experience with Supply Chain Technology and Oracle Transportation Management (OTM) preferred
• Experience leveraging AI tools to boost productivity as well as support business performance
• Knowledge of Objectives and Key Results (OKRs) and how to set short term and long-term goals
• Provide people leadership for multiple, diverse cross-functional teams and individuals; coaching and guiding teams to enable future success
• Enable a flexible yet productive work environment that supports a distributed work force: remote and hybrid
• Partner with product teams to outline roadmaps, identify dependencies, and share updates on progress
• Participate in software architectural discussions, influencing decisions, and collaborating with peers to maintain consistency across the organization
• Identify and champion people and process improvement strategies for the team(s)
• Foster collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Contribute to architecture, coding, test plans, project plans, deployment planning and operations to drive excellence and lead organization towards its goals

Education and Experience:

• BS/BA degree required with preference for a Technology related field of study (Computer Science, Engineering, etc)
• Proven experience with Supply Chain Technology, Oracle Transportation Management (OTM), and integrations in these platforms strongly preferred
• 7+ years of experience in Technology with 5+ years of software/systems engineering leadership experience
• 5+ years’ experience managing direct reports

Work Location and Arrangement: This role will be based out of the Richmond Virginia or Dallas Texas and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.
• Associates based in Plano work onsite 2 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024CarMax, the way your career should be! 

About this job

CarMax is disrupting the industry by empowering customers to buy a car on their own terms, providing an iconic customer experience. The CarMax Master Data Management team is looking for a Sr. Software Engineer - to provide data integrations to our MDM system that will enable trusted operational master data across the enterprise.  Overall, you will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that’s right for them.

What you will do – Essential Responsibilities

• Develop and maintain high performing Rest APIs using .NET (C#) in Azure
• Develop data ingestion and syndication pipelines through events with Azure Functions, Azure Queues, and Azure Service Bus
• Design data integrations with reusable patterns, built for scalability and reliability
• Develop robust monitoring, alerting and reconciliation functionality
• Implement continuous integration and dev ops practices
• Mentor associates

Qualifications and Requirements

Basic Qualifications

• Bachelor’s Degree in Computer Science or related Technology field or equivalent experience and 5+ years of work experience or
• Master’s degree in Computer Science or related Technology field or equivalent experience and 3+ years of work experience

Qualifications and Requirements

• 4+ years experience with hands on development of REST APIs and event based data integrations. Preferably in Azure using .NET.
• Extensive knowledge and experience with Object Oriented Design and Principles. Hands-on experience with Microsoft.NET (#C) and .NET Core
• Knowledge and experience with Cloud services, CI/CD pipelines, and coding best practices
• Experienced in developing high quality extensible and reusable code solutions and API Framework.
• Experienced in troubleshooting and monitoring production integrations.
• Strong communication both written and verbal.
• A degree in Computer Science or a related discipline or equivalent experience

Experience in the following required:

• Advanced Microsoft .NET (C#)
• ML Engineer - Python/Scala/R
• HTML5/CSS3/JavaScript
• JavaScript Frameworks (ReactJS)
• Responsive design
• W3C Standards
• Microsoft Azure
• Extract Transform Load (ETL)
• Security and Data Protection
• Data Storage Solutions
• Reusable Code and Libraries
• Server-Side Logic
• Database Schemas
• Data Migration and Scripting
• Authentication/Authorization
• Security Compliance
• Unit Testing

Preferred Qualifications

MDM Experience

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Engineers II research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

What you will do – Essential Responsibilities

• Design and build web applications that support customer service and collections associates in a high-volume call center environment.
• Develop responsive, intuitive user interfaces and middle-layer services that integrate with enterprise systems, including CarMax Auto Finance’s loan accounting platform (Alfa).
• Work closely with business stakeholders, operations teams, and technology partners to translate servicing and collections processes into effective tools and workflows.
• Build and maintain APIs and integration services that connect the web application to backend systems and third-party services.
• Support the full software lifecycle, including design, development, testing, implementation, and production support.
• Continuously improve application performance, usability, and reliability to support associates who rely on these tools every day.

Purpose of the role

It takes a passion for technology and problem-solving to build applications that make a real difference in how associates serve customers. In this role, you will work collaboratively with business and technology partners to design and deliver web applications and integration services that support customer service and collections operations. You will be involved throughout the development lifecycle—from understanding user needs and exploring solutions, to building, testing, and deploying reliable, scalable applications that solve complex business problems.

You are someone who can balance user needs, operational realities, and technical considerations to deliver solutions that provide real business value. You are curious, analytical, and continuously learning, and you thrive in an environment where technology, business needs, and customer expectations continue to evolve.

Qualifications and Requirements

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent combination of education and experience).
• 3+ years of professional experience building full-stack web applications, including modern front-end UIs and middle-tier / API services.
• Proficiency with:
• Angular 17+ (with Angular Material) for responsive, component-based UIs
• C# and .NET 8+ for backend services and BFF patterns
• YARP for API routing and reverse-proxy integration
• SSO Auth + mTLS for secure inter-service communication
• Experience designing, building, and consuming RESTful APIs that integrate with enterprise systems.
• Working knowledge of relational databases (Microsoft SQL Server, Oracle, or similar) — ability to write and optimize basic SQL queries and understand relational data models.
• Strong understanding of secure coding practices, authentication/authorization, encryption, and handling sensitive data (PII).
• Experience writing unit and integration tests (Spectator + Jasmine and Playwright preferred) and working with Git / GitHub for version control and reusable libraries.
• Comfort working in Microsoft Azure environments and a willingness to adopt AI-assisted development tools (GitHub Copilot and OpenCode) to accelerate delivery.

Preferred Qualifications

• Experience building internal operational or workflow applications (customer service, servicing, collections, or similar business-critical tools).
• Integration experience with financial systems, accounting platforms, or other enterprise systems.
• Familiarity with microservices, service-oriented architecture, or distributed systems.
• Agile development experience and comfort working directly with business stakeholders to translate requirements into technical solutions.
• Knowledge of CI/CD pipelines, build automation, release management, and IIS configuration.
• Experience with automated performance testing or working in regulated data environments.

Software Specific Qualifications and Requirements

• Proficiency in C# and the .NET / .NET Core framework for building web applications and backend services.
• Experience developing responsive web front-end applications using HTML5, CSS3, JavaScript, and modern JavaScript frameworks (e.g., Angular).
• Experience implementing server-side logic, business services, and API integrations (REST required, SOAP a plus).
• Experience working with data storage solutions including Microsoft SQL Server, Oracle, Azure data services, or Snowflake.
• Understanding of authentication, authorization, encryption, and secure handling of sensitive data (PII).
• Experience developing reusable code and shared libraries and using version control systems (Git, GitHub, NuGet).
• Experience writing unit tests and integration tests to ensure application reliability and maintainability.
• Experience deploying and supporting applications in Microsoft Azure environments.

Experience in the following preferred:

• Advanced SQL development, including stored procedures, scripting, and data modeling in Microsoft SQL Server.
• Experience with automated testing and performance testing.
• Experience working in distributed or service-oriented architectures.
• Experience with Continuous Integration and Continuous Deployment (CI/CD) pipelines (e.g., TeamCity or similar tools).
• Experience configuring and supporting web applications in IIS.
• Experience with build automation, environment configuration, and release management.
• Experience developing internal operational systems such as customer service, servicing, collections, or workflow applications.
• Experience working with financial systems or regulated data environments.

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center.  Associates based in Richmond work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

About CarMax Auto Finance

CarMax Auto Finance (CAF) is the captive finance company or wholly owned subsidiary of our retail arm, CarMax Auto Superstore.  CAF is the 14th largest auto lender in the US and 5th largest originator of used car loans in the nation.

CarMax Auto Finance customers are offered 24x7 account access to a digital web portal to manage their account or make payments online.  The nearly 800 CAF associates based out of Kennesaw, Georgia are available to provide support from origination through payoff, including the return of their vehicle title.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! 

Position Overview

As a Manager, Strategy Modeling & Analytics, you will play a pivotal role in shaping the financial success of CarMax Auto Finance (CAF). Each year, CAF empowers thousands of customers with flexible vehicle financing and optional protection products. In this role, you’ll provide strategic analytical leadership to manage CAF’s portfolio of originations, including credit underwriting, pricing, servicing strategy, and consumer behavior analysis. You’ll leverage data-driven insights to influence business decisions, drive innovation, and ensure sustainable growth. This is an exciting opportunity to collaborate across the organization, communicate key objectives, and make a measurable impact on CarMax’s future.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

Join a customer-centric, data-driven team that thrives on solving complex challenges and delivering innovative solutions. At CarMax Auto Finance, we combine advanced analytics with a collaborative, fast-paced environment to stay ahead of industry trends. As part of this team, you’ll partner with senior leaders, guide strategic decisions, and mentor analysts to unlock insights that shape our business. If you’re passionate about using data to drive results and excel in a role that balances creativity with analytical rigor, this is the place for you.

Role Responsibilities

This role is structured to balance two complementary areas of focus: approximately 60% of the role is dedicated to portfolio strategy and analytics, while the remaining 40% is focused on data science responsibilities, including predictive modeling, data integrity, and innovation.

• Lead portfolio strategy and analytics efforts, leveraging advanced analytics to evaluate CAF’s operations across originations, servicing, forecasting, and product management, and translating insights into actionable portfolio strategies.
• Analyze portfolio trends and develop testing strategies to identify opportunities for innovation and improved performance.
• Review and enhance business strategies using data-driven insights to guide portfolio decision-making and support sustainable growth objectives.
• Produce and present reports on portfolio performance, process tracking, and key metrics to senior leadership.
• Own analytical responsibilities for a specific business area, ensuring accuracy, portfolio insight, and actionable recommendations.
• Lead cross-functional projects within CAF and across CarMax to achieve strategic objectives.
• Manage and mentor a team, fostering development and collaboration among junior analysts.
• Develop, validate, and optimize predictive models and analytical frameworks to improve business outcomes, while developing model governance standards and maintaining thorough documentation throughout the model lifecycle.
• Identify and resolve data integrity issues while integrating new data sources—such as customer behavior and market trends—to enrich portfolio analytics.
• Research and implement emerging innovations and best practices in data science—including artificial intelligence and machine learning tools—to advance CAF’s analytical capabilities.

Required Qualifications

• Bachelor’s degree in an analytical field (Mathematics, Finance, Economics, Engineering, etc.) with strong academic performance.
• 3–5 years of experience in an analytical or strategic role with proven ability to solve complex problems using data.
• Skilled in communicating insights and explaining technical concepts to diverse audiences.
• Proficiency in Excel and PowerPoint for reporting and presentations.
• Experience with database systems and analytical tools (e.g., SQL, Python).

Preferred Qualifications

• Advanced degree in a related analytical discipline.
• Prior experience managing a team and driving strategic initiatives.

Work Location and Arrangement:  This role will be based out of the CarMax Auto Finance office (Kennesaw, GA).  Associates will work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! 

Position Overview

As a Sr. Analyst, Strategy Modeling & Analytics, you will play a pivotal role in shaping the financial success of CarMax Auto Finance (CAF). Each year, CAF empowers thousands of customers with flexible vehicle financing and optional protection products. In this role, you’ll provide strategic analytical leadership to manage CAF’s portfolio of originations, including credit underwriting, pricing, servicing strategy, and consumer behavior analysis. You’ll leverage data-driven insights to influence business decisions, drive innovation, and ensure sustainable growth. This is an exciting opportunity to collaborate across the organization, communicate key objectives, and make a measurable impact on CarMax’s future.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

Join a customer-centric, data-driven team that thrives on solving complex challenges and delivering innovative solutions. At CarMax Auto Finance, we combine advanced analytics with a collaborative, fast-paced environment to stay ahead of industry trends. As part of this team, you’ll partner with senior leaders, guide strategic decisions, and mentor analysts to unlock insights that shape our business. If you’re passionate about using data to drive results and excel in a role that balances creativity with analytical rigor, this is the place for you.

Role Responsibilities

This role is structured to balance two complementary areas of focus: approximately 60% of the role is dedicated to portfolio strategy and analytics, while the remaining 40% is focused on data science responsibilities, including predictive modeling, data integrity, and innovation.

• Lead portfolio strategy and analytics efforts, leveraging advanced analytics to evaluate CAF’s operations across originations, servicing, forecasting, and product management, and translating insights into actionable portfolio strategies.
• Analyze portfolio trends and develop testing strategies to identify opportunities for innovation and improved performance.
• Review and enhance business strategies using data-driven insights to guide portfolio decision-making and support sustainable growth objectives.
• Produce and present reports on portfolio performance, process tracking, and key metrics to senior leadership.
• Own analytical responsibilities for a specific business area, ensuring accuracy, portfolio insight, and actionable recommendations.
• Lead cross-functional projects within CAF and across CarMax to achieve strategic objectives.
• Develop, validate, and optimize predictive models and analytical frameworks to improve business outcomes, while developing model governance standards and maintaining thorough documentation throughout the model lifecycle.
• Identify and resolve data integrity issues while integrating new data sources—such as customer behavior and market trends—to enrich portfolio analytics.
• Research and implement emerging innovations and best practices in data science—including artificial intelligence and machine learning tools—to advance CAF’s analytical capabilities.

Required Qualifications

• Bachelor’s degree in an analytical field (Mathematics, Finance, Economics, Engineering, etc.) with strong academic performance.
• 2-3 years of experience in an analytical or strategic role with proven ability to solve complex problems using data.
• Skilled in communicating insights and explaining technical concepts to diverse audiences.
• Proficiency in Excel and PowerPoint for reporting and presentations.
• Experience with database systems and analytical tools (e.g., SQL, Python).

Preferred Qualifications

• Advanced degree in a related analytical discipline.
• Prior experience driving strategic initiatives.

Work Location and Arrangement:  This role will be based out of the CarMax Auto Finance office (Kennesaw, GA).  Associates will work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About The Team

CarMax invests hundreds of millions of dollars each year to reach customers across paid search, display, programmatic, paid social, video, direct mail, broadcast, and emerging channels. This role puts you at the center of how we measure, optimize, and grow that investment—turning data into strategy and strategy into results at the nation’s largest used car retailer.

CarMax’s Marketing Analytics team is a group of 20+ analysts who serve as the measurement and insights engine for the marketing department. We partner directly with the channel marketing managers who own media strategy and execution—providing the analytical frameworks, test designs, and performance insights that optimize return on ad spend (ROAS) across the portfolio.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

• Do the Right Thing:We uphold a culture of integrity and promote a respectful, inclusive environment

• Put People First:We nurture associate development and a healthy work culture while delivering a great customer experience

• Win Together:We learn from each other and draw on diverse expertise and perspectives

• Go for Greatness:We continually improve our abilities to reinforce CarMax’s industry leadership

About The Role

The Manager, Marketing Analytics is the strategic counterpart to our channel marketing managers, creating a data-driven view of how marketing drives business performance and providing the measurement frameworks, test designs, and insights that optimize hundreds of millions in annual investment. You will develop measurement approaches, design experiments, set ROAS targets, and translate complex analyses into recommendations that shape how CarMax allocates spend and identifies growth opportunities. This role sits at the intersection of data, strategy, and storytelling. It requires someone fluent in marketing measurement and comfortable influencing both channel owners and senior leaders.

As a Manager in Marketing Analytics, you will partner with channel marketing managers, media agencies, creative teams, and cross-functional stakeholders across the marketing department to drive performance and optimize investment on a team focused on one of these areas:

• Program Analytics: Lead portfolio level analyses to ensure we have an optimized marketing mix.  Drive consistency in our measurement systems and leads efforts to continuously improve their accuracy, scope and actionability

• Paid Search Channel Analytics: Lead optimizations, testing, and research to drive impact through one of the largest performance marketing channels. Help sharpen our strategy through data-driven insights, vetting new products and platforms, and understanding macro changes that impact our programs.

• Video & Digital Channel Analytics:Lead measurement of marketing investments in marketing channels outside of Search and Lead-Gen, spanning upper‑, mid‑, and lower‑funnel media. Drive improvement of marketing efficiency with focus on both media and creatives-based insights

• Organic Channel Analytics:Define and operationalize GEO/SEO KPI frameworks and insights that drive content strategy and prioritization across search and generative engines. Lead innovative, hypothesis-driven testing to optimize content structure and ecosystem signals, translating learnings into scalable recommendations.

What You Will Do – Essential Responsibilities

Measurement, Insights & Strategy

• Lead and evolve marketing measurement approaches across channels, programs, and markets to maintain a best-in-class analytics capability

• Leverage frameworks such as media mix modeling (MMM), multi-touch attribution (MTA), incrementality testing, and experimentation to inform decisions and set ROAS targets

• Design test frameworks and define success criteria for channel-level experiments; partner with channel managers to structure tests, read out results, and scale learnings

• Deliver portfolio-level analyses that optimize investment allocation and quantify efficiency across programs managing hundreds of millions in annual budget

• Identify macro and industry-level demand drivers and assess their impact on business performance

• Develop executive-ready reporting, dashboards, and insights that translate complex analyses into actionable recommendations

Partnership, Influence & Team Development

• Serve as the primary analytics partner to channel marketing managers across paid search, display, programmatic, paid social, and video—directly informing their media, creative, and optimization strategies

• Collaborate with data engineering and technology partners to ensure analytics infrastructure supports evolving measurement needs

• Partner with media agencies and external vendors to evaluate third-party research, validate measurement approaches, and ensure alignment with internal analytics standards

• Present findings and strategic perspectives to senior leaders and executives, building consensus on investment decisions

• Mentor and develop junior analysts, providing timely feedback and coaching that accelerates their growth

• Lead knowledge-sharing sessions and champion best practices that elevate the team’s collective analytical craft

• Help shape team processes, standards, and ways of working that strengthen our analytics culture and reinforce a collaborative, high-performance environment

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• BA/BS in Business, Marketing, Economics, Statistics, Mathematics, Engineering, Computer Science, or related quantitative field

• 7+ years of experience in marketing analytics, media analytics, or a related analytical role

• Strong analytical and problem-solving skills with a track record of delivering actionable insights that influence investment decisions

• Experience with marketing measurement methodologies including attribution modeling, media mix modeling, incrementality testing, and A/B experimentation

• Experience designing test frameworks, defining success metrics, and reading out experiment results to inform channel strategy

• Proven ability to lead complex projects and influence cross-functional partners at all levels of the organization

• Strong working knowledge of SQL, Python or R, Snowflake, Excel, Tableau, and PowerPoint

• Ability to communicate complex analytical concepts clearly to both technical and non-technical audiences

Preferred Qualifications

• Experience with advanced analytics, statistical modeling, or machine learning applied to marketing

• Graduate degree (MBA, MS) in a quantitative or business discipline

• Experience in retail, automotive, or other high-consideration consumer industries

• Familiarity with digital marketing platforms (e.g., Google Ads, DV360, Meta, DSPs), ad tech, and web analytics tools (GA4, Adobe Analytics)

Work Location and Arrangement

This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

This position will be the subject matter expert on all platforms that fall into category of CarMax’s® assets to ensure the protection, integrity and confidentiality of customer, vendor, employee, and business information in compliance with organization policies and standards utilizing current information security technology disciplines and industry standards. This is a unique opportunity at a Fortune 500 company and national brand to expand and develop skills beyond current endpoint or network focus to a broader skill and toolset in the security program. This opportunity provides the ability to both lead implementation and improvements while also providing the opportunity for hands-on operation across the full suite of security capabilities. The Cybersecurity Engineer performs all network and endpoint security activities necessary to ensure the safety of information systems assets and protects systems from intentional and inadvertent access or destruction under limited direction.  This role interfaces with application, infrastructure, and network operations teams and develops the necessary procedures to maintain security and educates the user community.  The Cybersecurity Engineer also provides metrics, status reports, and audit results for key stakeholders while driving improvements and program maturity.

Essential Responsibilities:

• Desire to keep current with technology and client industry
• Implement, develop, operate, and improve Cybersecurity solutions
• Provide functional and technical expertise on projects that require Cybersecurity services
• Gather information from the business and IT department to develop security-related processes and procedures to continuously improve the security posture of CarMax
• Assist in driving tasks and projects to successful completion through effective project management, customer interaction, and IT coordination
• Effectively triage support problems and respond with the appropriate level of urgency
• Participate in a 24x7 on-call rotation as scheduled, and the ability to perform after hours support as needed

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Qualifications:

• Network security technologies: Firewalls, Proxies, Network Access Controls, Intrusion Detection, Intrusion Prevention, Routing
• Familiarity with identity concepts (Authentication, Authorization, and Governance), Data Loss Prevention, Secure coding and configuration standards
• Functional proficiency with at least one coding or scripting language: PowerShell, Python, Java, JavaScript , etc
• Windows server and Linux Operating Systems
• Cloud technology (SaaS, IaaS, PaaS)
• Excellent analytical, troubleshooting, and problem-solving skills and performs well in high pressure or stressful situations
• Excellent organization and time management skills
• Excellent communication skills to include, but not limited to, verbal and written communication; delivering organized presentations; able to tailor message to the audience; and facilitate group discussions with diplomacy and seek diverse opinions
• Ability to effectively estimate the efforts of others and the impact required to accomplish requested tasks/projects

EDUCATION and/or EXPERIENCE:

• 1-5 years of experience in information security operations
• Bachelor’s Degree in Computer Science, Engineering, Cybersecurity, or a related field or equivalent alternative education, skills, and/or practical experience is required.
• Certifications: CISSP, CISA, Security+, CCNA or CCNP Security preferred

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center.  Associates based in Richmond work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products.  As an Operations team, our Senior Engineers research and discover new opportunities to ensure that our products which provide our seamless customer experience have a strong foundation.   You will iterate and evolve the cloud platform and applications used to manage the platform, and will develop tools and technologies, learning quickly from our spirit of experimentation.  You will have an impact on ensuring that our applications are reliable and resilient by using cloud concepts and technologies. Through a strong partnership with other engineers, you will contribute to the overall Carmax Strategy as we build and deliver an exceptional customer experience to ensure customers can buy the vehicles they want in a way that’s right for them!

As a Senior Cloud Engineer for CAF Technology, you will be responsible for the development, maintenance, and support of CAF application infrastructure.  This position is a key contributor in the software development life-cycle, performing analysis and design, development, and working to achieve project goals.  The responsibilities of this position revolve around ownership of assigned engineering tasks and software development projects. This includes ensuring that application development efforts consistently meet business requirements, direction, and standards and may include coordinating the tasks of others.

What is CarMax Auto Finance?

CarMax Auto Finance (CAF) is the captive finance company or wholly owned subsidiary of our retail arm, CarMax Auto Superstore.  CAF is the 14th largest auto lender in the US and 5th largest originator of used car loans in the nation.

CarMax Auto Finance customers are offered 24x7 account access to a digital web portal to manage their account or make payments online.  The nearly 800 CAF associates based out of Kennesaw, Georgia are available to provide support from origination through payoff, including the return of their vehicle title.

What you will do – Essential Responsibilities

• Communicate regularly both verbally and in writing at various levels to include management, and other engineers and developers
• Focus on developing, implementing, and operationalizing cloud solutions that are highly available and resilient
• Perform configuration, troubleshooting, and ongoing management of various cloud technologies
• Build infrastructure, networks, and systems for scalability, resiliency, availability, and recovery through infrastructure-as-code
• Share your new ideas internally and evolve them according to feedback and critique within an agile environment
• Consult with internal customer and continually evolve the platform and its operations using solid engineering and agile practices.
• You will stay on top of industry trends and best practices to continually improve what we do, and how we do it.

Qualifications and Requirements

• Bachelor’s Degree in Computer Science or related Technology field or equivalent experience and 5+ years of work experience or
• Master’s degree in Computer Science or related Technology field or equivalent experience and 3+ years of work experience

Cloud Specific Qualifications and Requirements

• 4+ years of working in and building Infrastructure within a cloud platform - Azure (preferred), AWS, Google (with relatable experience)
• 2+ years scripting or coding experience with one or more languages
• Technical experience in infrastructure, build and deployment, including private and public cloud, networking, connectivity, storage, virtualization and access control
• Demonstrable experience with a range of Azure cloud capabilities including but not limited to storage, key vaults, virtual networking, web apps, Azure Active Directory, virtual machines, Azure Kubernetes, Containerization, access management and automated deployments
• Demonstrable experience building and deploying resilient cloud architectures
• Demonstrable experience with software development preferably with one or more languages, such as PowerShell, Python, C#
• Demonstrable experience building and deploying resilient cloud architectures
• Demonstrable experience creating and managing CI/CD pipelines using tools such as Github Actions or Azure DevOps
• Demonstrable experience support Windows and Linux OS
• Mentor team in platform management and reusable patterns
• Strong attention to detail, problem investigation and diagnostic skills
• Passion for eliminating repetitive manual processes using automation

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center.  Associates based in Richmond work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024CarMax, the way your career should be! 

Principal Engineer – Network, Cloud & Identity (ISE / NAC)

About This Role

CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).

This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.

Key Responsibilities

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Role Summary

The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
• 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
• Demonstrated experience working in large, complex enterprise environments.

Technical Experience

Network, Cloud, and Automation

• 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
• 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
• Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
• Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
• Proven ability to design and support highly available and resilient network architectures.
• Experience driving technical improvements or standards across multiple teams.

Identity, NAC, and Cisco ISE

• Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
• Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
• Experience configuring authentication and authorization policies within Cisco ISE.
• Experience implementing and supporting TACACS+ for device administration and role-based access control.
• Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.

Professional Skills

• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently while also collaborating across teams and disciplines.
• Attention to detail and a focus on operational stability and security.
• Interest in continuous improvement through automation and process optimization.

Work Location and Arrangement - This role can be based out of the following locations:

• Midtown:  This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
• Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide. 

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. 

Our Commitment to Diversity and Inclusion:  

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. 

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About this job

As a BI Platform Engineer, you will be responsible for the administration, optimization, and support of enterprise business intelligence platforms including Power BI and Tableau. You will work closely with multiple analyst and Technology Infrastructure teams to ensure high availability, performance, and scalability of BI environments. Your expertise in Data & Analytics platform engineering, automation, cloud technologies, and user enablement will help drive data democratization and empower business users with reliable, secure, and performant analytics tools.

In addition, you will leverage Artificial Intelligence (AI) capabilities to enhance platform operations, automate routine tasks, and improve user experience. Your ability to integrate intelligent automation and predictive analytics into BI workflows will help drive innovation and efficiency across the organization.

What you will do – Essential Responsibilities

· Administer, monitor, and optimize Power BI and Tableau platforms across cloud and on-prem environments.

· Implement and manage user access, security roles, and governance policies to ensure data protection and compliance.

· Manage PowerBI Fabric capacities, gateway, workspaces and licensing

· Collaborate with cross-functional teams to support dashboard development, data source integration, and performance tuning.

· Automate platform maintenance tasks including upgrades, patching, backups, access provisioning and license management.

· Develop and maintain CI/CD pipelines for BI content deployment and version control.

· Integrate AI tools to automate platform monitoring, anomaly detection, and performance optimization.

· Provide technical support and troubleshooting for BI platform issues and user inquiries.

· Drive adoption of BI tools through training, documentation, and enablement initiatives.

· Monitor platform usage and performance metrics to identify opportunities for optimization and cost savings.

· Stay current with BI platform updates, features, and industry best practices.

· Partner with data governance and security teams to ensure compliance with enterprise standards.

· Participate in major incident response and root cause analysis for BI-related outages or performance issues.

· Mentor junior team members and promote best practices in BI platform administration and engineering.

Purpose of the role

The BI Admin/Platform Engineer plays a critical role in ensuring the reliability, scalability, and usability of enterprise BI platforms, enabling data-driven decision-making across the organization. By integrating AI capabilities, this role also contributes to smarter, more efficient platform operations and user experiences.

Qualifications and Requirements

Basic Qualifications

· 5+ years of experience administering Power BI.

· Experience with Azure services including Azure SQL, Azure Data Factory, and Azure Active Directory.

·Strong understanding of BI architecture, data modeling, and dashboard performance optimization.

· Proficiency in scripting languages such as PowerShell, Python, or Bash for automation.

· Experience with CI/CD tools such as Azure DevOps or GitHub Actions.

· Familiarity with enterprise data lake/warehouse environments (EDL/EDW).

· Strong troubleshooting skills and experience with platform monitoring tools.

· Strong documentation, communication, and presentation skills.

· Experience working in Agile/Scrum environments

· Experience in cloud cost-savings plans, reviews, and reserved instances.

· Ability to positively influence team norms, culture, and technical vision

· Excellent communication skills with the ability to adapt to the audience

· Experience in a fast-paced, highly collaborative agile team within a Product-oriented organization.

· Effective problem-solving, analytical thinking, and a cloud-native and DevOps mindset.

Preferred Qualifications

· Experience in PowerBI Fabric and migration from PBIRS to Fabric

· Bachelor’s/Master’s degree in Computer Science, Information Systems, or related field

· Power BI and Tableau certifications

· Snowflake SnowPro, Azure, Databricks certifications

· Experience with cloud services such as Snowflake, Databricks, Azure Data Factory, Event Hub, Functions, Batch, Key Vault, and Log Analytics

· Strong experience with popular database programming languages such as SQL, PL/SQL, Stored Procedures

· Experience with Snowflake, Databricks, and other modern data platforms.

· Knowledge of REST APIs and scripting for platform automation.

· Familiarity with data governance, metadata management, and self-service BI enablement.

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About The Team 
The Personalization data science team builds and maintains search algorithms and recommender systems that are at the forefront of creating a modern, engaging, digital shopping experience for our customers. We see millions of customers every week across web and mobile. We deploy custom deep learning embedding models, ranking and segmentation algorithms, and are constantly testing new approaches. Our systems are used in dozens of product use cases across the retail and wholesale businesses, which means we partner with many diverse teams throughout the organization.

About The Role 
Vehicle Recommender is our team’s marquee data science product - a full-scale, modern software solution built on a custom embedding model. Launched in 2024 to replace our legacy system, it delivers intelligent, real-time, customizable product recommendations across our retail and wholesale businesses. We're looking for a data scientist who wants to own a product, not just build models. In this role, you'll develop deep technical expertise in our recommender system, but you'll spend just as much time working with partners across the business - understanding their needs, scoping use cases, advocating for adoption, and ensuring we deliver real value.
To be clear: this is a data scientist role, not a product manager role. You'll still be hands-on with data, experimentation, and model evaluation. But if you're the kind of DS who lights up in a roadmap discussion, loves translating ML capabilities into business terms, and wants to be the go-to expert that partners come to - this is your role. This role may or may not initially include direct reports, but that can depend on the individual candidate.  It's ideal for an experienced data scientist interested in growing toward technical leadership or product-oriented career paths.

What You Will Do – Essential Responsibilities 
Product Ownership & Partner Engagement
•    Serve as the primary point of contact for Vehicle Recommender across the organization - owning relationships with product managers, business stakeholders, and engineering partners
•    Drive adoption by helping partners understand what recommendations can do for them, scoping new use cases, and ensuring successful implementation
•    Own the roadmap for Vehicle Recommender in partnership with engineering and DS leadership - prioritizing enhancements, maintenance, and new capabilities
•    Translate between technical and business audiences; present to leadership, write strategy docs, and make the case for investment
Data Science & Technical
•    Develop deep technical expertise in the Vehicle Recommender system - how the embedding models work, how recommendations are generated and served, and how performance is measured
•    Design, execute, and interpret experiments (A/B tests, holdouts, pre/post analyses) to quantify impact and guide decisions
•    Partner with data scientists and engineers on feature development, model validation, and system monitoring
•    Stay current on recommender system research and best practices; bring informed perspective to technical decisions

Qualifications and Requirements 
•    5+ years of experience in a data science role, preferably in e-commerce, marketplace, or a data-rich environment
•    Strong development skills and experience with Python for data manipulation, analysis, and model development
•    Solid foundation in statistics, including hypothesis testing, confidence intervals, and experimental design - you should be comfortable explaining why a test result is or isn't significant
•    Experience working with large datasets using tools like Spark, Databricks, or similar
•    Clear communication skills - you can explain a complex analysis to a PM or executive without losing them, and present a compelling argument for how and why a team will benefit from using recommendations
•    Genuine enthusiasm for how search and recommendation systems work and passion for continued learning
•    Bachelor's degree in a quantitative field (statistics, economics, math, engineering, or similar)
•    Advanced degree (Master’s/Ph.D.) is preferred

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

Are you collaborative, self-motivated, and seek opportunities for innovation and continuous improvement?  Do you listen with intent to understand problems and provide valuable business insights and impactful solutions? Do you enjoy a variety of work at a company that has a strong mission, purpose and values? 

Great! Keep reading to learn more about joining our CarMax Audit Services team as Senior Technology Auditor. 

This role will broadly support the CarMax Audit Services team through the development and execution of the department’s audit plan.  This is a unique opportunity to build a strong understanding of CarMax’s business processes and technology, as well as partner with teams throughout the organization in both an audit and advisory role.  The variety of work provides ample opportunity to learn and grow and includes reviews of technology processes, applications, and infrastructure; system implementations; operational audits and reviews of processes, policies and procedures; and aspects of the annual SOX 404 audit.

Essential Responsibilities

As a Senior Auditor – Technology, you’ll wear many hats such as thought leader, risk champion and advisor, project manager, coach, and brand ambassador.  In all instances, you’ll leverage your expertise to deliver exceptional business partner experiences as well as enhance awareness and understanding of risk, controls, and risk mitigation best practices.  Here are a few of the ways you’ll drive value at CarMax:

Provide assurance: Perform and lead audits and reviews of various regulatory, operational and/or technological processes and controls, including integrated audits and the annual SOX IT audit.

Collaborate as a trusted Risk Advisor: Consult with a risk-based mindset to provide guidance and assurance in pre-implementation reviews, company initiatives, and other process and system enhancements as requested by the business; ensure controls are implemented to mitigate risks (operational, regulatory, reputational, strategic, and financial risk)

For each of the above, you will:

• Use and develop critical tools such as risk assessments, audit programs, and testing/review procedures so you can identify risk, tailor work appropriately, reach conclusions, and explore solutions.
• Lead and execute fieldwork to prepare high-quality workpapers summarizing procedures performed.
• Maintain strong business relationships and coordinate cross-functionality to align on risk, scope of work and results.
• Promote innovative and forward-looking problem solving to target root cause; provide recommendations contributing to operational excellence.
• Leverage your creativity to organize and present key project information through a variety of communication methods and tools, focusing on high-impact, high-value deliverables.

You will also foster an environment of continuous improvement by:

• Championing a culture of risk awareness and internal controls.  You will provide innovative and value-added insights to drive improved process efficiency and effectiveness for CarMax.
• Staying abreast of key changes, trends, and best practices within CarMax, the audit profession, the technology industry, and relevant regulatory environment.
• Helping lead department initiatives to identify efficiencies and improvements in work execution and internal processes.

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA.  Associates based in Richmond work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

Qualifications and Requirements

• You are genuinely inquisitive.  You want to understand key components of a process and you leverage the right questions and tools to absorb and analyze facts, identify problems, and recommend improvements.
• You’re organized.  You have a knack for planning and execution – from the initial identification of objectives to structuring a work plan for execution.  This sets you up for success when managing multiple projects concurrently to meet deadlines and deliver on customer commitments.
• You communicate clearly and effectively – both in written and verbal scenarios.  Not only does this help you effectively convey your message in various settings, but it also helps showcase your subject matter expertise and drive consensus in decision-making.
• And if all of that was not enough, you also model and encourage teamwork, inclusion, and diverse viewpoints.  These leadership traits allow you to motivate and persuade others (including associates in Audit Services and business partners across the organization), even without authority.

Additional skills and experience you bring to the table:

• Bachelors degree, preferably in Computer Science, Accounting Information Systems, Accounting/Finance, or other related business field
• 4+ years of information systems auditing experience or other relevant work experience in an IT internal audit or other IT risk/compliance/consulting function
• Detailed knowledge and testing experience with IT general controls (“ITGCs”) across all layers of technology to include the application, operating system, and database
• Understanding of traditional and emerging technology domains, including cybersecurity, cloud, artificial intelligence, infrastructure, networking, data warehouses, integration strategies, IT operations, IT risk management, and IT governance
• Technical skills and capabilities to support audits of complex technology areas and a desire to learn and develop knowledge of CarMax’s technology suite, tools etc. (e.g. ERPs, custom applications, security and coding tools, SQL scripting, database structure design, robotic process automation)
• Prior experience:
• Performing risk assessments, scoping activities, test planning, and walkthroughs in support of IT audit projects
• Assessing the design and operating effectiveness of technology controls, including testing complex ITGCs across a variety of technologies/systems
• Testing configurable and automated controls in support of business and technology processes
• Testing completeness and accuracy of reports and integrations
• Evaluating processes to identify controls and the associated system dependencies
• Performing system development and implementation reviews, including experience with Agile methodologies

Skills and experience preferred:

• SOX 404
• Experience with tools and technologies to facilitate fieldwork and data analysis (SQL, Alteryx, Python, etc.)
• Use of robotic process automation (RPA) and artificial intelligence (AI) to enhance audit efficiency, improve risk detection, and deliver actionable insights
• Retail industry and/ or financial services knowledge; preferably within a publicly held company
• Certified Information Systems Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

Sr. Data Scientist, Search and Recommendations

About The Team 
The Personalization data science team builds and maintains search algorithms and recommender systems that are at the forefront of creating a modern, engaging, digital shopping experience for our customers. We see millions of customers every week across web and mobile. We deploy custom deep learning embedding models, ranking and segmentation algorithms, and are constantly testing new approaches. Our systems are used in dozens of product use cases across the retail and wholesale businesses, which means we partner with many diverse teams throughout the organization.

About The Role 
Understanding our business - the used vehicle market, our customers, and our digital products - is at the heart of what we do on this team. Our data is massive, rich, and often challenging to work with. In this role you will develop and maintain ML models that deliver a highly personalized experience for our customers, driving measurable impact to critical business metrics such as online engagement, lead initiation, and sales.  You will also design and execute rigorous statistical tests that allow us to measure these impacts and optimize our systems. You'll work side by side with ML engineers on model deployments and service design, which means you'll be part of the end-to-end ML lifecycle and not just stuck in notebooks.  If you love data and get excited about search and recommender algorithms, this role is for you.

What You Will Do – Essential Responsibilities 
•    Design, develop, deploy, and maintain ML products that create personalized experiences for our customers
•    Analyze large-scale behavioral data (search queries, click-through rates, purchase patterns, inventory turnover) to surface insights about customer preferences and system performance
•    Design, execute, and interpret statistical tests (A/B tests, holdout experiments, pre/post analyses) to measure the impact of algorithm changes and new features
•    Partner with ML engineers on model deployment and ML product development (API’s, data services, etc.)
•    Translate complex data and ML findings into clear narratives for technical and non-technical stakeholders alike
•    Partner closely with cross functional teams in Product, Strategy, Technology, and Operations
•    Stay current on research and best practices in recommender systems and search; bring new ideas to the team

Qualifications and Requirements 
•    3+ years of experience in a data science role, preferably in e-commerce, marketplace, or a data-rich environment
•    Degree in quantitative discipline field such as math, data science, statistics, computer science
•    Advanced degree (Master’s/Ph.D.) is preferred
•    Strong Python skills and experience with SQL for data manipulation, analysis, and model development, as well as foundational software development experience
•    Solid foundation in statistics, including hypothesis testing, confidence intervals, and experimental design - you should be comfortable explaining why a test result is or isn't significant
•    Experience working with large datasets using tools like Spark, Databricks, or similar
•    Experience with recommender systems, search/ranking algorithms, or embeddings is a plus—but if you haven't worked on these yet and are eager to learn, we'll get you there
•    Comfort with ambiguity and ability to drive clarity when requirements are fuzzy 
•    Collaborative mindset—you enjoy working with engineers, PMs, and analysts, not just other data scientists

Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About the Team

The primary responsibility for the Pricing team is to accurately and systematically value each individual car that we buy and sell. Last year, CarMax sold over 1 million vehicles and appraised over 2 million vehicles, and Pricing directed over $20B in spend to purchase inventory. To properly value these vehicles, our data scientists must develop algorithms that best reflect customer preferences for each vehicle’s unique characteristics and that effectively respond to constantly changing consumer demand, wholesale auction supply, and other global/local market conditions.

What You Will Do – Essential Responsibilities

Develop optimal pricing strategies that meet both short and long term business objectives

• Leverage exceptional business knowledge, creativity, vision and analytic skills in order to lead the development of optimal pricing strategies
• Develop right optimization strategy given CarMax’s unique business model of selling a non-commodity product at a no-haggle price.
• Leverage strong analytic communication skills to gain broad buy-in to pricing strategies and goals at all levels of the organization
• Continuously improve our pricing strategy by delivering $10-25MM/yr of incremental value

Build a highly engaged team of 4-7 Data Scientists with the skills to implement our pricing strategies across hundreds of thousands of vehicles each year

• Create a rewarding and challenging environment designed to teach uniquely gifted analytic professionals how to become effective, value adding data scientists
• Leverage strong functional expertise in a quickly evolving field to ensure that team members have the right technology to meet today’s business needs.
• Set specific, actionable short and mid-term goals for each team member
• Challenge, develop & recognize team members when they achieve their goals

Lead the building of Artificial Intelligence to autonomously price every vehicle in an optimal way

• Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated pricing models that autonomously implement our strategies
• Leverage strong computer science and software engineering skills in order to build software that (a) Calculates the optimal value for each vehicle and (b) Delivers that value to field associates in seconds
• Lead cross functional efforts to implement new models with IT and the field
• Apply exceptional experiment test and design skills in order to measure the business impact of different pricing changes

Develop and execute a management system that ensures the right value is put on every vehicle every day

• Ensure that the model is tuned to current market conditions by identifying times when immediate strategy changes are needed (ex: gas prices spiking)
• Build and execute a management system to ensure that the model is delivering intended values (alert system, regular review meetings…)
• Quickly respond to and resolve pricing system issues regardless of time of day/week

Purpose of the Role

CarMax relies on algorithms to make important decisions about which cars to buy, how to price them, and how to allocate them across our 200+ stores. Doing so ensures that we have the right cars at the right prices to meet our customers’ needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Undergraduate degree with exceptional academic performance in quantitative discipline (Statistics, Math, Data Science, Computer Science, Engineering). Advanced Degree (Master’s/Ph.D.) is a plus.
• Mathematical, modeling, and reasoning skills in order to build complex pricing models
• 4+ years experience in strategy, analytics and/or data science
• Proven ability to deliver business value by leveraging deep analytic skills in order to solve complex business problems
• Computer programming skills in order to turn the mathematical model into Artificial Intelligence
• Leadership skills necessary to build a highly engaged team and to work cross functionally to implement new pricing strategies
• Exceptional verbal, written, and listening skills necessary to (a) effectively manage their team, (b) listen and understand conflicting points of view on complex matters, (c) navigate through potential contentious situations that periodically occur in a change process, and (d) communicate complex ideas.
• Experience managing highly analytical projects and people.

Work Location and Arrangement: This role will be based out of the Richmond, VA Office and has a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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locations
: Corporate - Atlanta

time type
: Full time

posted on
: Posted 30+ Days Ago

job requisition id
: JR-170630

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! 

Summary of Duties:

• Responsible for providing analytical support for the effective management and growth of CAF’s portfolio, including voluntary protection products, originations and portfolio management functions.
• Develop and maintain an understanding of key business metrics and be willing and able to drive change as the business evolves.
• Leverage data to develop a deep understanding of CAF’s business operations and growth strategies. This may include analytical work within any of the following teams: credit originations, pricing, forecasting/modeling, product management, and servicing analytics.
• Use database tools/software to extract key data, analyze trends, model predictive analytics and identify targeted areas for innovation and testing using a combination of statistical and database tools focus on the more complex areas of the business.
• Demonstrate strong teamwork by partnering effectively with others to meet common objectives; be able to lead cross-functional projects within the CAF organization.
• Review and analyze existing business strategies and be prepared to recommend and implement new processes or strategies based upon the data/analysis.
• Produce reports and analysis for monthly portfolio performance tracking and evaluation.
• Coach and train more junior analysts.

Qualifications:

Master’s degree in Engineering (any), Economics, Computer Science, Mathematics, Business (any), or a related field of study AND Two (2) years of experience in the job offered or related occupation in which the required experience was gained. In lieu of a Master’s degree in Engineering (any), Economics, Computer Science, Mathematics, Business (any), or a related field of study AND Two (2) years of experience, the employer will also accept a Bachelor’s degree in Engineering (any), Economics, Computer Science, Mathematics, Business (any), or a related field of study AND Five (5) years of experience in the job offered or related occupation in which the required experience was gained. Must also have demonstrated experience with the following: Database systems and/or software packages (SAS and SQL); Accessing, manipulating, and interpreting data; Designing effective solutions to business problems; Microsoft Office; Data visualization systems (Tableau and PowerBI); Building complex predictive models; Python; Producing reports & analysis for monthly portfolio performance tracking & evaluation; Coach/train more junior analysts; and Recommending and implementing new strategies and processes based upon data and analysis.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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Sr. Analyst, Strategy Modeling & Analytics

locations
: Corporate - Atlanta

time type
: Full time

posted on
: Posted 18 Days Ago

About Us

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Read More

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About this job

At CarMax, a Senior Engineer, Artificial Intelligence is a technologist with domain-specific expertise in Generative AI, able to address advanced concepts and feature designs for hosting deep-learning models that generate content with processes and tools for testing, evaluating, and analyzing the AI system. As a member of the GenAI team, you will have a direct impact on improving the performance of our business through machine learning and Generative AI system implementations that drive CarMax’s iconic omni-channel customer experience.

Essential Responsibilities:

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

The Senior Engineer in the Data Science and Machine Learning Engineering team at CarMax will be responsible for in providing reliable and scalable machine-learning capabilities across the organization. This role will closely partner with Data Scientists to design and productionalize machine learning models, including testing and monitoring of the applications and front-end experiences. The ideal candidate will have the substantial experience in software engineering and cloud engineering that is necessary to turn machine learning models into highly visible, mission-critical capabilities that drive CarMax’s iconic customer experience and will have a passion for Data Science and Machine Learning.

Minimum Qualifications:

• 5+ years’ software-engineering experience in an enterprise-level environment
• 2+ years’ experience designing and developing on distributed architectures (microservices, Kubernetes, etc.)
• 2+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support
• Proficient in the Python programming language
• 2+ years’ experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
• Experience in DevOps practices, testing frameworks, and CI/CD
• Excellent communication skills, adapting to various audience types
• Experience on a fast-paced, highly collaborative agile team within a Product-oriented organization

• Ability to positively influence team norms, culture, and technical vision

• Bachelor’s Degree in Computer Science or related Technology field or equivalent experience

Preferred Qualifications:

• Master's in Computer Science, Engineering, Decision Sciences or equivalent area
• Proficient in an object-oriented programming language (i.e. C#, Java)
• Proficient in writing production level code in python (services, applications, etc.)
• Experience in machine-learning and/or AIaaS with demonstrated knowledge or projects
• Familiarity with MLOps and industry-standard machine-learning Python libraries
• Enthusiastic about the vision of building an augmented algorithmic organization
• Model Development and Deployment (MLFlow, Azure ML, Sage Maker, or others)
• Data Science Libraries and Algorithms (TensorFlow, Scikit, PyTorch, etc)

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About The Team

The Personalization data science team builds and maintains search algorithms and recommender systems that are at the forefront of creating a modern, engaging, digital shopping experience for our customers. We see millions of customers every week across web and mobile. We deploy custom deep learning embedding models, ranking and segmentation algorithms, and are constantly testing new approaches. Our systems are used in dozens of product use cases across the retail and wholesale businesses, which means we partner with many diverse teams throughout the organization.

About The Role

Understanding our business - the used vehicle market, our customers, and our digital products - is at the heart of what we do on this team. Our data is massive, rich, and often challenging to work with. In this role you will develop deep expertise about our business through data: via ad-hoc analysis, supporting ML model development and management, and especially through the design and execution of rigorous statistical tests that help us understand what's actually working and what’s not. You'll be embedded with data scientists and ML engineers, which means you'll see how models are built, not just how they perform. You'll help shape what we test, how we measure success, and what we learn. If you love data, get excited about the mechanics of search and recommendations, and want to see your analysis directly influence product decisions, this role is for you.

What You Will Do – Essential Responsibilities

• Analyze large-scale behavioral data (search queries, click-through rates, purchase patterns, inventory turnover) to surface insights about customer preferences and system performance
• Design, execute, and interpret statistical tests (A/B tests, holdout experiments, pre/post analyses) to measure the impact of algorithm changes and new features
• Partner with data scientists on model development, validation, and ongoing monitoring - acting as a bridge between model performance metrics and business outcomes
• Translate complex findings into clear narratives for technical and non-technical stakeholders alike
• Develop and maintain dashboards and reporting that help the team and partners track key metrics over time
• Partner closely with cross functional teams in Product, Strategy, Technology, and Operations

Qualifications and Requirements

• 3+ years of experience in an analytical role, preferably in e-commerce, marketplace, or another data-rich environment
• Strong SQL skills and experience with Python (e.g. pandas, matplotlib) for data manipulation and analysis
• Solid foundation in statistics, including hypothesis testing, confidence intervals, and experimental design - you should be comfortable explaining why a test result is or isn't significant
• Experience working with large datasets using tools like Spark, Databricks, or similar is preferred
• Ability to build and maintain reports in BI tools (Tableau, PowerBI, Looker, etc.), or interest in learning
• Clear communication skills - you can explain a complex analysis to a product manager or executive without losing them
• Genuine enthusiasm for how search and recommendation systems work, even if you haven't built them yourself
• Bachelor's degree in a quantitative field (statistics, economics, math, engineering, or similar)

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

Purpose of the role

It takes a passion for technology to develop ground-breaking products. Working collaboratively and creatively as part of a close-knit product team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new products. You can balance customer needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious, and highly analytical, you never stop learning and thrive on constant change in the digital marketplace.

What you will do – Essential Responsibilities

• Take a lead role in implementing our new Cloud based Financial solutions and specifically by managing business requirements and leading the functional design, prototyping and process design stages of our Cloud ERP implementation. Including partnering with our SI partner, other technology teams and internal business SMEs.
• Work with fellow CarMax associates to understand the real-life process and data challenges and discover what they need to create a seamless customer experience and an efficient associate experience.
• Collaborate with colleagues in product design, product management, systems architecture, and various operational and technical teams to develop solutions and bring great ideas to life.
• Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment.
• Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer and associate experience is the best it can be.
• Leads analysis for conversion of existing legacy data into Oracle by analyzing data extracts and data mapping
• Effectively leads change, working with management and users to ensure involvement, participation, and encouragement of others' ideas and contributions for effective teamwork and successful project execution
• Work hands-on to understand, validate, build, test, train, and support our users as you help simplify business processes across various platforms
• Work with offshore/onsite technical teams to develop solutions based on the business requirements
• Responsible for application configuration, Functional specs, and Standard Operating Procedure (SOP) documents
• Conduct business interviews in solidifying business system requirements. Collaborate with Application team members, Product owners to prioritize and create transparency for critical initiatives required to scale the company.
• Ensure the business requirements are broken down into technical user stories for development
• Setup/configure Oracle ERP Cloud Financials suite according to the approved business requirements.

Qualifications and Requirements

Basic Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 5+ years of relevant work experience or
• Master’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 3+ years of relevant work experience

Preferred Qualifications

• Demonstrated expertise in the Implementation, Upgrade, Enhancement, Analysis, Design, Development, Testing, and Support of Oracle Fusion Cloud
• 5+ years’ experience in architecting and designing finance solutions in Oracle Enterprise applications
• 5+ years of Finance functional experience in Oracle eBusiness Suite and Oracle Cloud ERP Financial modules GL, AR, AP, PO, FA, Cash Management, Tax, Project Accounting (Billing/Costing), Inventory Costing with at least two cloud full lifecycle implementations
• Hands on Experience in end-to-end business processes (Record to Report, Order to Cash, Invoice to Report and Procure to Pay)
• Experience in Oracle Cloud OTBI, BI Publisher, Financial Reporting tools
• Experience in Forecasting, Planning & Analysis (FP&A) applications
• Ability to articulate complex systems and technical topics in a clear, concise manner
• Strong problem solving and analytical capabilities
• Develop, design, test and validate configuration/customizing related to new business processes developed as part of the business process improvement initiatives either as production support initiatives or in new projects.
• Work with the ERP security team on resolving authorization issues and provide recommendations on optimal security setup for ongoing project requirements.
• Work with the in-house development team by providing functional specifications for new development/configuration; test and validate the development/configuration for release to production and business use.
• Work independently with business process owners on presenting innovative solutions, leading workshops from scoping phase through realization phase of the projects.
• Ability to handle multiple simultaneous tasks and consistently deliver on activities

Software Specific Qualifications and Requirements

Experience in the following required:

• Oracle ERP Financial modules GL, AR, AP, PO, FA, Cash Management, Tax, Project Accounting (Billing/Costing), Inventory Costing (EBS or Fusion)
• Oracle Cloud OTBI, BI Publisher, Financial Reporting tools
• SQL knowledge
• Business process knowledge
• Requirements Gathering
• Unit Testing

Experience in the following preferred:

• Oracle certification

Work Location and Arrangement:

West Creek: This role will be based out of the CarMax Home Office at West Creek (Richmond, VA) and associates will work onsite 5 days per week

OR

Plano: This role will be based out of the CarMax Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion: 

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

Summary of Duties:

• Serve as a key individual contributor in the design, development, and optimization of our Enterprise Data Warehouse (EDW), Data Lake, and Lakehouse platforms.

• Independently design and implement scalable and efficient data architectures for Enterprise Data Warehouse (EDW), Data Lake, and Lakehouse solutions with a strong focus on performance, scalability, and cost optimization.

• Architect robust data pipelines, integrating data across various sources and ensuring smooth data flow into Snowflake, Teradata, and other platforms.

• Drive data integration strategies across structured, semi-structured, and unstructured data sources using Azure, Snowflake, Hadoop, Spark, and other relevant tools.

• Develop, maintain, and optimize high- performance data pipelines, leveraging cloud technologies such as Azure, Snowflake, and Big Data frameworks to process large datasets efficiently.

• Continuously optimize data ingestion, transformation, and storage pipelines for enhanced performance, ensuring they are scalable, cost-effective, and adhere to organizational SLAs.

• Write efficient Python code for automating data workflows and integrating various data sources.

• Apply advanced performance optimization techniques to improve query execution times and reduce resource consumption, focusing on query tuning, indexing, partitioning, and caching strategies.

• Optimize data queries within Snowflake and Teradata to ensure they are processed in the most efficient way possible, minimizing compute costs and time.

• Troubleshoot and resolve complex performance issues within large-scale distributed data systems.

• Collaborate closely with business and strategy teams to understand data requirements and ensure that the data architecture aligns with business objectives.

• Provide data engineering expertise in meetings with stakeholders, translating business needs into actionable data solutions and identifying opportunities for optimization.

• Work with data scientists, analysts, and other engineers to ensure that data pipelines meet the needs of analytical and reporting use cases.

• Mentor junior data engineers by providing guidance on best practices, helping them solve complex technical challenges, and assisting in their professional development.

• Stay up to date with the latest trends and technologies in data engineering, big data, cloud computing, and performance optimization. Evaluate and integrate new tools, techniques, and technologies into the existing data infrastructure to drive continuous improvement and innovation.

Qualifications:

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Operations (any), Management (any), Engineering (any), Analytics (any), Business (any), Language (any), Telecom, Math, Physics, Electrical/Electronics, or a related field of study, AND Eight (8) years of experience in the job offered or related occupation in which the required experience was gained. In lieu of a Bachelor’s degree in Information Systems, Information Technology, Computer Science, Operations (any), Management (any), Engineering (any), Analytics (any), Business (any), Language (any), Telecom, Math, Physics, Electrical/Electronics, or a related field of study, AND Eight (8) years of experience, the employer will also accept a Master’s degree in Information Systems, Information Technology, Computer Science, Operations (any), Management (any), Engineering (any), Analytics (any), Business (any), Language (any), Telecom, Math, Physics, Electrical/Electronics, or a related field of study, AND Six (6) years of experience in the job offered or related occupation in which the required experience was gained. Must also have demonstrated experience with the following: Building and optimizing data platforms at scale; Azure, Snowflake, Teradata, Hadoop, Spark, and other Big Data technologies; Data pipeline development, data integration, data quality and optimization in cloud environments; Cloud-based computer architecture, Snowflake, and Teradata architecture; Performance tuning, query optimization, and cost management, particularly in Snowflake and Teradata; Using Python for automation, data transformations, and workflow management; and Advanced SQL skills for complex query writing and optimization in large-scale data environments.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! 

Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 300,000 customers with vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning, and we’re committed to being there for our customers throughout every step and milestone of vehicle ownership. The Analyst II, Technical Support and Reporting is critical to the company delivering that iconic customer experience by providing data analysis business intelligence and data to support to operational strategies.

What you will do

• Conduct root cause analysis, solving basic to complex data challenges
• Leverage a variety of systems and databases to retrieve data
• Become a subject matter expert in system data and leverage that knowledge to identify critical data elements, translating those into key business metrics
• Maintain existing business reporting and monitoring dashboards for all areas of CAF to support the business in driving execution and managing performance
• Assist in the design and development of enhancements to reports and dashboards to transform the way CAF interacts with data
• Learn and utilize different tools, processes, and services, and work with mentors and peers to developed advanced technical and analytical skills
• Provide front line support on system’s data related questions or issues

Optimize operational efficiency with data

Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, Technical Support and Reporting, you will have a direct hand in this effort by evaluating business needs and independently translating insights into meaningful business solutions through a combination of business knowledge and data analysis skills. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, teamwork-centric, and ever-evolving.

Qualifications and Requirements

• Bachelor’s Degree preferred, in an analytical or technical major
• 1-3 years of experience in an analytical or technical role
• Excellent verbal, written, and interpersonal skills
• Experience required in SQL and DBMS technology; Snowflake preferred; Teradata, Microsoft SQL Server, Oracle, or other major data application acceptable
• Experience preferred in:
• SSRS/PowerBI
• Tableau
• Python
• GitHub or other version control software

Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office (Kennesaw, GA).  Associates will work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

About this job

At CarMax, a Principal Engineer, Artificial Intelligence is a technologist and thought leader with domain-specific expertise in Generative AI. You should have extensive knowledge and experience with Machine Learning concepts, tools, and design patterns at enterprise scale. You should also be able to propose, architect, and implement AI based solutions as software services. You will play a critical role in capturing customer use cases, while shaping and executing a strategy to build an internal Generative AI framework for the adoption and the broad use across the enterprise.

Essential Responsibilities:

• Suggest, collect, and translate requirements into an effective feature roadmap for organization platform capabilities
• Evaluate and recommend tradeoffs of features to the platform that allow use case owners to refine output generation and new technology offerings in the space
• Be a key partner in driving direction and goals for the team, both in terms of individual project impacts but also overall standards for Generative AI utilization in the organization
• Lead process and technology teams in developing integration, end-to-end, and UAT test strategy as well as testing activities
• Lead escalation of production performance and evaluation issues that require in-depth knowledge of techniques such as prompt engineering, fine-tuning, and document embedding and retrieval
• Help drive the broader understanding of the use of Generative AI by interfacing with key roles in Operations, Legal, Security, and Technology
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
• Lead, mentor, and develop other engineers using technical expertise, best practices and industry standards for Generative AI systems

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• Optional for sponsorship needs: Master’s Degree in Computer Science, Computer Engineering, or relevant technical field
• In depth experience using large language models (LLMs) with semantic search frameworks for chatbot implementations
• 7+ years of experience in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering
• In depth knowledge developing and debugging in Python, and experience with scripting languages such as shell scripts
• Experience communicating and working across functions to drive organization-wide solutions
• Ability to positively influence team norms, culture, and technical vision

Preferred Qualifications:

• Previous experience deploying large-scale applications on Azure
• Experience developing, evaluating, and integrating continuous integration and deployment (CI/CD) of prompt engineering with feedback loops for Generative AI applications

Software Engineering Specific Qualifications and Requirements:

• Experience developing generative AI applications using Azure OpenAI Service
• Experience with information retrieval services such as Azure AI search
• Leveraging development tools to design prototyping, prompt engineering, testing, and evaluation of LLM-based applications (PromptFlow)
• Experience in DevOps practices, testing frameworks, and CI/CD
• Experience developing AI orchestration layers (Semantic Kernel)
• Managing the security, versioning, and observability across APIs
• In depth knowledge developing and debugging in Python
• Experience with scripting languages such as shell scripts

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

Essential Responsibilities:

• Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships
• Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
• Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams’ achievements
• Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization
• Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles
• Develop people through effective communication and ongoing feedback
• Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis
• Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience
• Work through others to deliver resilient and scalable technology solutions that solve for complex business problems
• Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
• Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc.
• This role will have on-call expectations to be available for major incidents and issues that affect your team’s applications.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• Optional for sponsorship needs: Master’s Degree in Computer Science, Computer Engineering,  or relevant technical field
• 10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering
• 5+ years’ experience managing direct reports
• 5+ years’ experience with microservices software architecture
• 5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support
• 5+ years’ experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
• Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future
• Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence
• Proficient in developing in Python
• Experience with scripting languages such as shell scripts
• Experience in DevOps practices, testing frameworks, and CI/CD
• Experience with Model Development and Deployment (MLFlow, Azure ML)
• Experience with container orchestration (Kubernetes, Docker)
• Experience communicating and working across functions to drive organization-wide solutions

Preferred Qualifications:

• Previous experience deploying large-scale applications on Azure
• Familiarity with MLOps and industry-standard machine-learning Python libraries
• Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
• Advanced AI/ML specializations (reinforcement learning, deep learning, NLP)
• Proficient in an object-oriented programming language (i.e. C#, Java)
• Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations

Software Specific Qualifications:

• Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
• Proficiency developing and debugging in Python
• Experience with Model Development and Deployment (MLFlow, Azure ML)
• Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
• Experience with scripting languages such as shell scripts
• Experience in DevOps practices, testing frameworks, and CI/CD
• Proficiency in version control systems (Git) for AI/ML model versioning
• Experience with container orchestration (Kubernetes, Docker)

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About the Team

The primary responsibility for the Pricing team is to accurately and systematically value each individual car that we buy and sell. Last year, CarMax sold over 1 million vehicles and appraised over 2 million vehicles, and Pricing directed over $20B in spend to purchase inventory. To properly value these vehicles, our data scientists must develop algorithms that best reflect customer preferences for each vehicle’s unique characteristics and that effectively respond to constantly changing consumer demand, wholesale auction supply, and other global/local market conditions.

What You Will Do – Essential Responsibilities

Develop optimal pricing strategies that meet both short and long term business objectives

• Leverage exceptional business knowledge, creativity, vision and analytic skills in order to lead the development of optimal pricing strategies
• Develop right optimization strategy given CarMax’s unique business model of selling a non-commodity product at a no-haggle price.
• Leverage strong analytic communication skills to gain broad buy-in to pricing strategies and goals at all levels of the organization
• Continuously improve our pricing strategy by delivering $10-25MM/yr of incremental value

Build a highly engaged team of 4-7 Data Scientists with the skills to implement our pricing strategies across hundreds of thousands of vehicles each year

• Create a rewarding and challenging environment designed to teach uniquely gifted analytic professionals how to become effective, value adding data scientists
• Leverage strong functional expertise in a quickly evolving field to ensure that team members have the right technology to meet today’s business needs.
• Set specific, actionable short and mid-term goals for each team member
• Challenge, develop & recognize team members when they achieve their goals

Lead the building of Artificial Intelligence to autonomously price every vehicle in an optimal way

• Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated pricing models that autonomously implement our strategies
• Leverage strong computer science and software engineering skills in order to build software that (a) Calculates the optimal value for each vehicle and (b) -Delivers that value to field associates in seconds
• Lead cross functional efforts to implement new models with IT and the field
• Apply exceptional experiment test and design skills in order to measure the business impact of different pricing changes

Develop and execute a management system that ensures the right value is put on every vehicle every day

• Ensure that the model is tuned to current market conditions by identifying times when immediate strategy changes are needed (ex: gas prices spiking)
• Build and execute a management system to ensure that the model is delivering intended values (alert system, regular review meetings…)
• Quickly respond to and resolve pricing system issues regardless of time of day/week

Purpose of the Role

CarMax relies on algorithms to make important decisions about which cars to buy, how to price them, and how to allocate them across our 200+ stores. Doing so ensures that we have the right cars at the right prices to meet our customers’ needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Undergraduate degree with exceptional academic performance in quantitative discipline (Statistics, Math, Data Science, Computer Science, Engineering). Advanced Degree (Master’s/Ph.D.) is a plus.
• Mathematical, modeling, and reasoning skills in order to build complex pricing models
• 4+ years experience in strategy, analytics and/or data science
• Proven ability to deliver business value by leveraging deep analytic skills in order to solve complex business problems
• Computer programming skills in order to turn the mathematical model into Artificial Intelligence
• Leadership skills necessary to build a highly engaged team and to work cross functionally to implement new pricing strategies
• Exceptional verbal, written, and listening skills necessary to (a) effectively manage their team, (b) listen and understand conflicting points of view on complex matters, (c) navigate through potential contentious situations that periodically occur in a change process, and (d) communicate complex ideas.
• Experience managing highly analytical projects and people.

Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

What you will do – Essential Responsibilities

• Given long term strategic goals, can lay out a path across many versions.
• Participates in and supports initiatives outside of main area of responsibility.
• High degree of influence of data product direction and has ownership over large components.
• Thinks both strategically and tactically, keeping in mind both technical goals and company goals.
• Provides technical leadership for projects including 3–4 senior level individuals.
• The data engineer will be considered a blend of data and analytics “guru.” This role will promote the available data and analytics capabilities and expertise to business unit leaders and educate them in leveraging these capabilities in achieving their business goals.
• Work with data governance team members and information stewards and participate in vetting and promoting content created in the business and by data scientists to the curated data catalog for governed reuse.
• May be required to present at conferences to demonstrate company’s technical prowess.

Purpose of the role

Senior Principal Engineers partner with Engineers and Solution Architects to develop solutions and implement standards that ensure an unrivaled data experience.  You are an expert in your craft and seen as a platform and implementation owner.  You are an active contributor in the industry and have a passion for continuous learning.

Senior Principal Engineers practice hands-on development, have oversight of the technical tasks of others, and are the owners of the standards and best practices. Our Senior Principal Engineers act as a technical mentor to others and is an expert in supporting multiple areas of the business.

Qualifications and Requirements

Basic Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 8+ years of work experience required in data management disciplines including [data integration, modeling, optimization and data quality], and/or other areas directly relevant to data engineering responsibilities and tasks; multiple certifications preferred or
• Master’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 6+ years of work experience required in data management disciplines including [data integration, modeling, optimization and data quality], and/or other areas directly relevant to data engineering responsibilities and tasks; multiple certifications preferred.

Preferred Qualifications

• Expert experience working with large, heterogeneous datasets in building and optimizing data pipelines, pipeline architectures and integrated datasets using traditional data integration technologies. These should include [ETL/ELT, data replication/CDC, message-oriented data movement]
• Strong/expert experience with multiple advanced analytics tools languages such as [R, Python, Java, C++, Scala, others].
• Strong/expert experience with popular database programming languages including [SQL, PL/SQL, others] on both relational and non-relational databases.
• Strong experience with cloud data platforms such as Databricks, Snowflake
• Expert experience with data discovery, analytics, and data quality controls
• Expert experience in data modeling and ontologies
• Strong experience with microservices to Serve Data
• Strong experience in cloud platforms such as Azure, AWS, GCP

Work Location and Arrangement:This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.   

• Associates based in Richmond work onsite 5 days per week.

• Associates based in Plano work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

Job Description

The primary responsibility for the Pricing team is to accurately and systematically value each individual car that we buy and sell. Last year, CarMax sold over 1 million vehicles and appraised over 2 million vehicles, and Pricing directed over $20B in spend to purchase inventory. To properly value these vehicles, our data scientists must develop algorithms that best reflect customer preferences for each vehicle’s unique characteristics and that effectively respond to constantly changing consumer demand, wholesale auction supply, and other global/local market conditions.

What You Will Do – Essential Responsibilities

1) Develop new models and improve our existing models

• Analyze, validate, and apply feature engineering to large and complex pricing-related data sets
• Find creative ways to incorporate new insights and data sources
• Leverage statistical / machine learning techniques and sound reasoning to develop, validate, and improve predictive models
• Design controlled experiments to assess the business value of new models
• Present insights and recommendations to senior leaders to drive change

2) Help CarMax continue to develop its data expertise

• Research innovations and best practices related to data sources, modeling methodologies, and data science tools
• Influence the team in the development of our modeling capability strategic roadmap

3) Effectively communicate how our models work to team members, both at a general level and a detailed level

Purpose of the Role

CarMax relies on algorithms to make important decisions about which cars to buy, how to price them, and how to allocate them across our 200+ stores. Doing so ensures that we have the right cars at the right prices to meet our customers’ needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.

Qualifications and Requirements

To be successful for this role, a candidate must demonstrate the ability to consistently deliver at a high level on the responsibilities listed above.  A few of the competencies that will position you for success are:

1) Strong modeling skills and a desire to continue to grow those skills

• Exceptional logical reasoning skills
• Passion for using analytics in problem solving

2) Solid foundational math, computer science, and machine learning skills

• 4+ years experience in strategy, analysis, data science, or related field
• Four year undergraduate degree with exceptional academic performance (Masters or Ph.D. in an analytical field is a plus)

3) Ability to influence the team’s results

• Experience managing your own projects and delivering timely results
• Record of building and maintaining strong working relationships
• Ability to explain standard or novel modeling methods

4) Desire to develop into an effective technical leader and/or people manager

Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About The Team

The Pricing team is a community of analysts, data scientists, and systems experts with a variety of technical and strategic skillsets. We work together to continually improve CarMax’s ability to accurately and systematically value each individual car that we buy and sell. Last year, CarMax sold over 1 million vehicles and appraised over 2 million vehicles, and Pricing directed over $20B in spend to purchase inventory – all while remaining responsive to constantly changing consumer demand, wholesale auction supply, and other global/local market conditions.

Our team tackles complex problems while striving to be a great representation of CarMax’s 4 core values:

• Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work
• Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience
• Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives
• Go for Greatness: We continually improve our abilities and the products that we support, to build up CarMax’s position as an industry leader

About the Role

CarMax relies on algorithms to make important decisions about which cars to buy, how to price them, and how to allocate them across our 200+ stores. Doing so ensures that we have the right cars at the right prices to meet our customers’ needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists and business analysts plays a critical role in unlocking the business value from these innovations.

As an algorithms expert, you will build and support predictive models. Through collaboration and partnership with analysts and systems experts, you will play a key role in ensuring the models are deployed effectively to support our business goals.

What You Will Do – Essential Responsibilities:

1) Develop new models and improve our existing models

• Interpret, validate, and apply feature engineering to large and complex pricing-related data sets
• Find creative ways to incorporate new insights and data sources
• Leverage statistical / machine learning techniques and sound reasoning to develop, validate, and improve predictive models
• Design controlled experiments to assess the business value of new models
• Present insights and recommendations to senior leaders to drive change

2) Help CarMax continue to develop its data expertise

• Research innovations and best practices related to data sources, modeling methodologies, and data science tools
• Influence the team in the development of our modeling capability strategic roadmap

3) Effectively communicate how our models work to team members, both at a general level and a detailed level

Qualifications and Requirements:

If you’re energized by putting your math, logic, and analytical reasoning skills to the test to solve complex problems then we encourage you to apply to join our team. We frequently offer a variety of roles and recommend checking out all available Pricing positions to find the best fit for your abilities and interests.

For a candidate for this role, we’re looking for the following characteristics:

Target mindset: Curious, skeptical, creative, committed to learning and staying informed on the latest techniques in data science, with a strong attention to detail and commitment to sound reasoning

Required experience:

• Either a bachelor’s degree in a quantitative discipline OR equivalent experience and training through past employment
• At least 2 years relevant work experience (Advanced study in a quantitative field may substitute for work experience), including experience applying strong foundational math and/or modeling skills to solve complex problems

Ideal candidates would have experience with these behaviors:

• Extracting and sharing clear insights from modelling
• Project management, ideally including end-to-end experience with the machine learning deployment pipeline
• Relationship building and collaboration

Preferred skills, certifications, or knowledge areas:

• Expertise in selecting and applying various modeling techniques (supervised & unsupervised, classification & regression, etc.),
• Python/SQL programming
• Data cleaning and pre-processing
• Statistical and probabilistic analysis

Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

About the Team

The primary responsibility of the Logistics Modeling team is to intelligently and efficiently plan how CarMax moves vehicles across its nationwide network. Each year, CarMax completes over 2 million vehicle moves, and our data scientists develop algorithms that determine which moves are executed by CarMax and which are handled by third-party logistics partners. For the moves CarMax completes, the team generates detailed plans specifying exactly which vehicles each driver will transport and when. To be successful, these plans must optimize efficiency while ensuring vehicles arrive on time to meet customer and operational needs.

What You Will Do – Essential Responsibilities

Develop optimal planning strategies that meet both short and long term business objectives

• Leverage exceptional business knowledge, creativity, vision and analytic skills in order to lead the development of optimal logistics planning strategies
• Develop right optimization strategy given CarMax’s unique business model
• Leverage strong analytic communication skills to gain broad buy-in to planning strategies and goals at all levels of the organization
• Continuously improve our logistics strategy by delivering $10-25MM/yr of incremental value

Build a highly engaged team of 4-7 Data Scientists with the skills to implement our logistics strategies across millions of moves each year

• Create a rewarding and challenging environment designed to teach uniquely gifted analytic professionals how to become effective, value adding data scientists
• Leverage strong functional expertise in a quickly evolving field to ensure that team members have the right technology to meet today’s business needs.
• Set specific, actionable short and mid-term goals for each team member
• Challenge, develop & recognize team members when they achieve their goals

Lead the building of Artificial Intelligence to autonomously plan every move in an optimal way

• Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated planning models that autonomously implement our strategies
• Leverage strong computer science and software engineering skills in order to build software that (a) Calculates the optimal logistics plan for each move and (b) Delivers that plan to the logistics team in seconds
• Lead cross functional efforts to implement new models with IT and the field
• Apply exceptional experiment test and design skills in order to measure the business impact of different planning changes

Purpose of the Role

CarMax relies on algorithms to efficiently move vehicles across our network of 200+ stores, ensuring optimal routes, driver utilization, and on-time delivery while minimizing transportation costs. Doing so ensures that we have the right cars at the right prices at the right time and place to meet our customers’ needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Undergraduate degree with exceptional academic performance in quantitative discipline (Statistics, Math, Data Science, Computer Science, Engineering). Advanced Degree (Master’s/Ph.D.) is a plus.
• Mathematical, modeling, and reasoning skills in order to build complex planning models
• 4+ years’ experience in strategy, analytics and/or data science
• Proven ability to deliver business value by leveraging deep analytic skills in order to solve complex business problems
• Computer programming skills in order to turn the mathematical model into Artificial Intelligence
• Leadership skills necessary to build a highly engaged team and to work cross functionally to implement new logistics models and strategies
• Exceptional verbal, written, and listening skills necessary to (a) effectively manage their team, (b) listen and understand conflicting points of view on complex matters, (c) navigate through potential contentious situations that periodically occur in a change process, and (d) communicate complex ideas.
• Experience managing highly analytical projects and people.

Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will notbe considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024CarMax, the way your career should be! 

Principal Engineer – Network, Cloud & Identity (ISE / NAC)

About This Role

CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).

This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.

Key Responsibilities

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Role Summary

The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
• 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
• Demonstrated experience working in large, complex enterprise environments.

Technical Experience

Network, Cloud, and Automation

• 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
• 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
• Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
• Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
• Proven ability to design and support highly available and resilient network architectures.
• Experience driving technical improvements or standards across multiple teams.

Identity, NAC, and Cisco ISE

• Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
• Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
• Experience configuring authentication and authorization policies within Cisco ISE.
• Experience implementing and supporting TACACS+ for device administration and role-based access control.
• Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.

Professional Skills

• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently while also collaborating across teams and disciplines.
• Attention to detail and a focus on operational stability and security.
• Interest in continuous improvement through automation and process optimization.

Work Location and Arrangement - This role can be based out of the following locations:

• Midtown:  This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
• Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide. 

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. 

Our Commitment to Diversity and Inclusion:  

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. 

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! 

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products.  As an Operations team, our Senior Principal Engineers research and discover new opportunities to ensure that our products which provide our seamless customer experience have a strong foundation.   You will iterate and evolve the cloud platform and applications used to manage the platform, and will develop tools and technologies, learning quickly from our spirit of experimentation.  You will have an impact on ensuring that our applications are reliable and resilient by using cloud concepts and technologies. Through strong partnerships and influencing other engineers, architects and management with new ideas that push the teams forward, you will contribute to the overall CarMax Strategy as we build and deliver an exceptional customer experience to ensure customers can buy the vehicles they want in a way that’s right for them! 

What you will do – Essential Responsibilities

• Work with fellow associates to develop and build self-service capabilities, and automation, to enable our internal customers to move quickly and deliver on the needs of the business.

• Collaborate with colleagues in design, product management, and systems architecture to develop experimental solutions and bring great ideas to life

• Influence direction within the organization that contributes to the CarMax Strategic Plan, offering innovative ideas that contribute to building win-win solutions through continuous feedback and partnerships with your peer and the leadership team.

• Consult with internal customer and continually evolve the platform and its operations using solid engineering and agile practices.

• Stay on top Industry trends and lead the team in new ideas, processes and best practices to continuously improve what we do and ensure our customer experience is the best it can be

Purpose of the role

Senior Principal Engineers partner with Engineers and Solution Architects to develop solutions and implement standards that ensure an unrivaled customer experience.  You are an expert in your craft and seen as a platform and implementation owner.  You are an active contributor throughout CarMax Technology and have a passion for continuous learning.

Senior Principal Engineers practice hands-on engineering, have oversight of the technical tasks of others, and are the owners of the standards and best practices. Our Senior Principal Engineers act as a technical mentor to others and is an expert in supporting multiple areas of the business.

Qualifications and Requirements

• Bachelor’s Degree in Computer Science or related Technology field or equivalent experience and 8+ years of work experience or

• Master’s degree in Computer Science or related Technology field or equivalent experience and 6+ years of work experience

Cloud Specific Qualifications and Requirements

• 6+ years of working in and building Infrastructure within a cloud platform - Azure (preferred), AWS, Google (with relatable experience)

• 4+ years scripting or coding experience with one or more languages

• Deep technical experience in infrastructure, build and deployment, including private and public cloud, networking, connectivity, storage, virtualization and access control

• Experience leading engineering efforts or process improvements across multiple teams

• Implementation of Azure networking for enterprise organizations, building of hybrid environments to span existing customer networks and Azure

• Demonstrable experience with a range of Azure cloud capabilities including but not limited to storage, key vaults, virtual networking, web apps, Azure Active Directory, virtual machines, access management and automated deployments

• Demonstrable experience with software development preferably with one or more languages, such as PowerShell, Python, C#

• Demonstrable experience building and deploying resilient cloud architectures

• Demonstrable experience creating and managing CI/CD pipelines using tools such as Team City or Azure DevOps

• Demonstrable experience support Windows or Linux OS

• Mentoring internal and external team(s) in platform management and reusable patterns, and helping to solve complex problems that affect the organization

• Strong attention to detail, problem investigation and diagnostic skills

• Passion for eliminating repetitive manual processes using automation

Work Location and Arrangement:

West Creek:  This role will be based out of the CarMax Home Office at West Creek (Richmond, VA) and associates will work onsite 5 days per week

OR

Plano:  This role will be based out of the CarMax Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! 

Do you want to play a key role in enhancing the Cybersecurity program for a Fortune 200 company and national brand that has also been listed on the Fortune 100 Best Places to Work for the past 21 years in a row? Do you enjoy working in a collaborative environment where your ideas can help shape the direction and development of critical cybersecurity capabilities?

Do you want to work with a team of talented professionals that have in-depth technical knowledge and be the subject matter expert in technology governance, risk management, compliance, and audit requirements?

Then your job search begins and ends here….

Who we are looking for:

A Senior Technology/Information Risk Analyst with experience in the areas highlighted below.  This is a unique opportunity to work at a Fortune 200 company and national brand to expand your skills and influence a growing Information Risk Management Program.  This opportunity provides the ability to work with the Technology teams to effectively manage information risk and perform risk assessments. You will work with senior risk management and technology professionals to design and facilitate cybersecurity risk assessments on existing technology, processes to accommodate new business areas as well as changes in our risk profile and provide support across our information risk management framework activities. You will assist the Cybersecurity, technology, compliance, and information risk teams in identifying risks, developing recommendations to mitigate risk, manage information security policies, and assist with the company-wide information security awareness program, including design and management of the annual Information Security Training.

The Day to Day:

• As a key member of a high performing information risk management team, support, execute and maintain a framework for information risk management including validation, weighting, and classification methods.
• Perform information security risk assessments, understand threats, vulnerabilities and exposures associated with confidentiality, integrity and availability of information.
• Help develop related processes and procedures to ensure and enforce compliance with all company policies, applicable laws, and regulatory requirements regarding information security, privacy, and data integrity as well as reducing vulnerabilities.
• Assist with the development and delivery of information security risk related training and awareness programs.
• Assist with analysis of security vulnerabilities, developing risk-based business recommendations.
• Administer governance, risk and compliance systems and processes owned by the department.
• Assist in preparation of accurate and timely communications of risks, recommendations and conclusions as well as evaluating management mitigation plans.
• Assist in developing automated risk assessment tools and processes.
• Gathers data, conducts analyses, and prepares related risk reporting.
• As an integral member of the team, exhibiting ownership, follow-through, initiative, awareness and effective communication with peers and management and ability to speak to details of information risk management

Information Risk Methodology:

• Ability to help design and implement industry standard technology risk management practices across the enterprise.
• Champion the information risk management methodology by demonstrating ownership of the design aspects of the operations lifecycle.
• Passionate about support & ownership of threat areas of Cybersecurity.
• Understand level of risks and exposure as it relates to systems, services, and networks.
• Driver of security awareness type activities with proven results.

Here's the technology part…

Experience with the following required:

• Ability to understand the business requirements as well as provide a proposal of the appropriate information risk resolution to computer threats.
• Ability to understand the business processes supported across all team’s environments.
• Understanding of key compliance regulations such as Sarbanes-Oxley, GLBA, HIPPA , CFPB, and Payment Card Industry (PCI), plus external Cybersecurity and privacy regulations.
• Experience in execution of an enterprise and technology risk framework, including the identification, assessment, and mitigation of risk: understanding how to balance the company’s risk appetite and its overall impact.
• Understanding of network controls, cloud controls, user administration, authentication methods, file permissions, groups, and domain concepts.
• Demonstrated ability to compare alternative information security risk approaches and methodologies while assessing risk both quantitatively and qualitatively to meet the business needs.
• Excellent communication skills to include but not limited to verbal and written communication; delivering organized presentations; able to tailor message to the audience; and facilitate group discussions with diplomacy and seek diverse opinions.
• Excellent analytical, troubleshooting, and problem-solving skills and performs well under fast paced, high pressure or stressful situations.
• Ability to learn the business processes implemented in the team's applications. Demonstrated flexibility.
• Proven ability to effectively communicate remediation and prevention approaches via leading practices.
• Ability to help develop and deliver information security awareness training and business understanding for business partners, engineers, developers, and analysts.
• Ability to drive through obstacles and time constraints to successfully deliver to completion
• Dedication and commitment to world class service and to exceeding customer expectations.
• Desire to learn and keep current with technology and emerging technology risk trends.
• Possess strong organization and time management skills.
• Demonstrated flexibility in a fast paced and agile environment.
• Expertise solving technical problems and presenting solutions which impact all areas of their team’s systems environments.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to evaluate long term impacts when making recommendations and decisions.

Education and/or Experience:

• Bachelor's degree in Business/ Computer Science/Information Systems with IT audit, risk or compliance experience or equivalent military experience.
• Industry certification required, i.e. Certified in Risk and Information Systems Control (“CRISC”), or in the process of obtaining the CRISC, CISA, CISM, BCBP, CIA, PCI, CISSP.
• Knowledge of information security, risk management industry frameworks and standards NIST, COSO, OWASP, ISO-27001/2, SANS, Cobit and ITIL.

• 5+ years working experience with enterprise and technology risk management programs, privacy, data security and control issues with technologies.

• Previous working experience and/or knowledge of two or more security functions (IT Risk Assessor, QSA, Security Specialist, IT Auditor).

Work Location and Arrangement:This role will be based out of the Richmond, VA Technology Innovation Center.  Associates based in Richmond work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.